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"Stays or Nights" to go not in sync with actual postings?

"Stays or Nights" to go not in sync with actual postings?

 
Old Mar 21, 10, 7:48 pm
  #1  
Original Poster
 
Join Date: May 2001
Posts: 4,417
"Stays or Nights" to go not in sync with actual postings?

I have had 10 stays YTD, my account page says 16 stays needed to maintain Platinum, rather than the 15 that are actually needed. All the 10 stays have posted. Anyone else seeing this? Thanks.
worldtrav is offline  
Old Mar 21, 10, 8:09 pm
  #2  
 
Join Date: Aug 2006
Location: Australia
Programs: QF,VS,SQ,SPG,IC
Posts: 796
Just checked mine and everything is correct. Any chance one of your stays is not an "eligible stay"?
snufl is offline  
Old Mar 21, 10, 8:38 pm
  #3  
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Originally Posted by worldtrav View Post
I have had 10 stays YTD, my account page says 16 stays needed to maintain Platinum, rather than the 15 that are actually needed. All the 10 stays have posted. Anyone else seeing this? Thanks.
Only 2 ways to find out.

1. Call up SPG to check which stay is credited incorrectly.
2. Send me your account details only if you are comfortable with it.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Starwood Lurker II is offline  
Old Mar 21, 10, 9:40 pm
  #4  
Original Poster
 
Join Date: May 2001
Posts: 4,417
Originally Posted by snufl View Post
Just checked mine and everything is correct. Any chance one of your stays is not an "eligible stay"?
Don't think so, otherwise the points (including plat amenity) would not have posted.
worldtrav is offline  
Old Mar 21, 10, 9:41 pm
  #5  
Original Poster
 
Join Date: May 2001
Posts: 4,417
Originally Posted by Starwood Lurker II View Post
Only 2 ways to find out.

1. Call up SPG to check which stay is credited incorrectly.
2. Send me your account details only if you are comfortable with it.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Thank you Mr. Lee, I will give them a call tomorrow.
worldtrav is offline  
Old Mar 22, 10, 6:52 am
  #6  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,526
seems like a small glitch that should not take more than a simple phone call to sort out....
Keyser is offline  
Old Mar 22, 10, 8:56 am
  #7  
 
Join Date: Aug 2009
Programs: SPG Gold, SQ Blue, OZ Diamond, JAVA and occasionally C
Posts: 5,563
Good thing you didn't put major snafu in the title.
kitsura is offline  
Old Mar 22, 10, 5:10 pm
  #8  
 
Join Date: Aug 2006
Location: Australia
Programs: QF,VS,SQ,SPG,IC
Posts: 796
Originally Posted by kitsura View Post
Good thing you didn't put major snafu in the title.
lol
snufl is offline  

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