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-   Starwood | Starwood Preferred Guest (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest-429/)
-   -   "Stays or Nights" to go not in sync with actual postings? (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1065667-stays-nights-go-not-sync-actual-postings.html)

worldtrav Mar 21, 2010 6:48 pm
"Stays or Nights" to go not in sync with actual postings?
 
I have had 10 stays YTD, my account page says 16 stays needed to maintain Platinum, rather than the 15 that are actually needed. All the 10 stays have posted. Anyone else seeing this? Thanks.

snufl Mar 21, 2010 7:09 pm
Just checked mine and everything is correct. Any chance one of your stays is not an "eligible stay"?

Starwood Lurker II Mar 21, 2010 7:38 pm
Originally Posted by worldtrav (Post 13620882)
I have had 10 stays YTD, my account page says 16 stays needed to maintain Platinum, rather than the 15 that are actually needed. All the 10 stays have posted. Anyone else seeing this? Thanks.
Only 2 ways to find out.

1. Call up SPG to check which stay is credited incorrectly.
2. Send me your account details only if you are comfortable with it.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

worldtrav Mar 21, 2010 8:40 pm
Originally Posted by snufl (Post 13620984)
Just checked mine and everything is correct. Any chance one of your stays is not an "eligible stay"?
Don't think so, otherwise the points (including plat amenity) would not have posted.

worldtrav Mar 21, 2010 8:41 pm
Originally Posted by Starwood Lurker II (Post 13621107)
Only 2 ways to find out.

1. Call up SPG to check which stay is credited incorrectly.
2. Send me your account details only if you are comfortable with it.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Thank you Mr. Lee, I will give them a call tomorrow.

Keyser Mar 22, 2010 5:52 am
seems like a small glitch that should not take more than a simple phone call to sort out....

kitsura Mar 22, 2010 7:56 am
Good thing you didn't put major snafu in the title.

snufl Mar 22, 2010 4:10 pm
Originally Posted by kitsura (Post 13623610)
Good thing you didn't put major snafu in the title.
lol :D


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