Qualified Mastercard Free Weekend Nights vanished from website but available by phone
Oct 23, 2009, 1:22 am
#1
Original Poster
Join Date: Jun 2009
Location: Shanghai
Programs: SPG Pt.
Posts: 189
Qualified Mastercard Free Weekend Nights vanished from website but available by phone
Has anyone experienced this recently? Both mine and my friend's FWN have been deleted without a reason! Is this some kind of tech glitch again?
Oct 23, 2009, 2:33 am
#2
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
More details would be helpful.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Oct 23, 2009, 3:40 am
#3
Join Date: Jul 2000
Location: Kuala Lumpur
Programs: AA Plat for Life, Starwood Platinum, HH Gold
Posts: 591
Hi Starwood Lurker II,
The free weekend night award, MFDFN, posted to the "My Earned Awards" page last Monday.
After reading this post I just checked, and it has disappeared.
Seems like this might be a common problem.
The free weekend night award, MFDFN, posted to the "My Earned Awards" page last Monday.
After reading this post I just checked, and it has disappeared.
Seems like this might be a common problem.
Oct 23, 2009, 3:57 am
#4
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
I have reported this issue to the Web Assist Team.
We will update once the issue has been rectified.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Oct 23, 2009, 6:22 am
#5
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
same problem here thyetus....my award seems to have vanished as well....
Oct 23, 2009, 7:09 am
#6
Join Date: Dec 2006
Location: San Francisco
Posts: 407
same here. award is gone...
Oct 23, 2009, 8:22 am
#7
Join Date: Aug 2009
Programs: SPG Gold, SQ Blue, OZ Diamond, JAVA and occasionally C
Posts: 5,563
Checked mine and it's gone too....just when I was about to book something.
Oct 23, 2009, 9:33 am
#8
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Has anyone tried calling the Customer Contact Center to see if it has really disappeared as opposed to have only disappeared in the My Earned Awards screen online at spg.com?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 23, 2009, 10:50 am
#9
Join Date: Aug 2009
Programs: Marriot Bonvoy
Posts: 58
disappeared from my award's account too. 
Oct 23, 2009, 12:47 pm
#10
Join Date: Aug 2009
Programs: SPG Gold, SQ Blue, OZ Diamond, JAVA and occasionally C
Posts: 5,563
Has anyone tried calling the Customer Contact Center to see if it has really disappeared as opposed to have only disappeared in the My Earned Awards screen online at spg.com?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 23, 2009, 12:49 pm
#11
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]