Folio -- Outside the Room Door, with No Envelope
Jul 5, 2013, 10:29 pm
#76
Join Date: Feb 2009
Posts: 3,737
Sorry for replying to this old thread, but as an FYI the Sheraton Garden Grove (California) laid my folio in front of my room that all personal detail were visible to everybody passing my room.
The Sheraton Elk Grove Village slipped it at least partly under the door but also with the upside up, so that my private details where easily to spot.
All other properties so far had not folios under the door or "pushed" into my room since October 2012. This were the only exceptions.
The Sheraton Elk Grove Village slipped it at least partly under the door but also with the upside up, so that my private details where easily to spot.
All other properties so far had not folios under the door or "pushed" into my room since October 2012. This were the only exceptions.
Hospitality industry typically has a high turn over rate, but I'm sure that it is not easy to find quality replacements to run the front desk through the night. The problem may be poor training or could just be lazy service.
Jul 6, 2013, 7:11 am
#77
Join Date: Dec 2004
Location: AUS
Posts: 690
The situation with some guests' information (home address, stay details) being posted in public on Google is something that only Starwood HQ can deal with.
At any normal company, this would be a fix it yesterday, hair on fire kind of problem. But Starwood is so hostile to customer privacy that I don't think they even see it as a bug. (It's been like that for a long time. I posted about it here last March.)
We can all just watch whether the suite night awards the Canadian guest applied to her prepaid Hawaiian vacation will clear.
At any normal company, this would be a fix it yesterday, hair on fire kind of problem. But Starwood is so hostile to customer privacy that I don't think they even see it as a bug. (It's been like that for a long time. I posted about it here last March.)
We can all just watch whether the suite night awards the Canadian guest applied to her prepaid Hawaiian vacation will clear.
Jul 8, 2013, 5:31 pm
#78
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
We are aware of this issue and take the privacy and security of our guest information very seriously. Currently we have a large task team investigating this matter and are we determining short and long term solutions to this important issue. We are also working with the third party search engines to address this issue as well.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 8, 2013, 5:49 pm
#79
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
If even the famous Mr Starwood Walker is involved it must be really serious matter! Hopefully the company can solve the issue soon! Thank you all for informing us about the data leak. Singnature: Edward Snowdon 
Jul 8, 2013, 8:29 pm
#80
Join Date: Sep 2012
Posts: 1,748
Dear Lurkers,
member Moriens has posted a detailed explanation (in his opinion) of how and why this has occurred. I hope you will pass this info to your IT Team, since it seems very helpful to me.
http://www.flyertalk.com/forum/21063165-post5.html
member Moriens has posted a detailed explanation (in his opinion) of how and why this has occurred. I hope you will pass this info to your IT Team, since it seems very helpful to me.
http://www.flyertalk.com/forum/21063165-post5.html
Jul 8, 2013, 8:42 pm
#81
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Dear Lurkers,
member Moriens has posted a detailed explanation (in his opinion) of how and why this has occurred. I hope you will pass this info to your IT Team, since it seems very helpful to me.
http://www.flyertalk.com/forum/21063165-post5.html
member Moriens has posted a detailed explanation (in his opinion) of how and why this has occurred. I hope you will pass this info to your IT Team, since it seems very helpful to me.
http://www.flyertalk.com/forum/21063165-post5.html
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 9, 2013, 5:58 am
#82
Join Date: Mar 2010
Programs: SPG Platinum, Lufthansa M&M FTL, FlyingBlue, Air Berlin Top Bonus
Posts: 77
This is ridiculously easy to fix (as has been partially explained already). Starwood, if you need any help with this, let me know. Will code for Starpoints, if needed ;-)
Last edited by tillephone; Jul 9, 2013 at 5:58 am Reason: fixed typo
Jul 9, 2013, 2:35 pm
#83
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
Jul 9, 2013, 5:29 pm
#84
Join Date: Jun 2011
Programs: SPG Plat US G Delta G
Posts: 166
with the details listed there, it doesn't seem like it would be too difficult to drain his account of *points.
i guess what is somewhat surprising to me, is that there aren't more of these "reservations" indexed by google.
i guess what is somewhat surprising to me, is that there aren't more of these "reservations" indexed by google.