The same miles in 2 different programs??
 

I did a bit of a silly thing last week...after waiting for ROP to post my miles from an SQ flight for 3 weeks after I had gone to their office and handed in my boarding passes, I had a change of heart and decided to just add the flights online in Krisflyer's system.

Sure enough, within a few hours Krisflyer was showing the miles, but I realized (D'oh!) that since I had flown before April 1st, when the new rules came into effect, the 12300 miles would not count as status miles.

I jotted that down to "c'est la vie", until yesterday, when looking at my ROP account, I noticed that my miles from that exact same trip had been posted and counted as status miles! My Krisflyer account also still lists them. Of course, given my stupid forgetfulness, I'd much rather just have them in the ROP account now...so what do I do??? Another weird thing is that even though it says "NONE" for "Miles required for Silver status", I'm still listed as a "Member"...does the account have to go through further processing even after the status miles are accrued?

On a side note, what's up with ROP's slowness? Previous FF programs I had been a member of usually posted the miles flown on the airline immediately...I went to SGN this week on TG (with my ROP number in the system at every step of the way) and there's still no indication of those flights in my online account statement. Also, as part of a PriorityClub promotion, my trip to New Zealand should have yielded 500 + 1500 miles for my 3 total nights in PC properties there, but ROP showed 500 + 500 (even though in my online PC account it clearly shows that 500 + 1500 will be credited to ROP).



To all of these things, as weird as they may seem, I guess patience is the key...is there anything else I can do? I would've thought the system is purely electronic, so that the Songkran holidays this week would have nothing to do with operations.

ROP is notoriously slow at everything. Their computer systems are notoriously buggy as well.

You must be persistent by phone to get results.

Yeah, I'm currently getting a feel of just how slow they are...I hope I can solve the issues by phone, I don't particularly fancy the idea of many trips to Viphawadee :(

This is one of the reasons why I have "dumped" Thai - they took 2 months to get me my gold card, and now are not honoring full miles for SQ fllights which *give* miles to other programs, such as United!!

So I am now banking all miles on UA....

50% for W class of travel on SQ....ridiculous...

Yeah, after a few posts here i've also decided to dump Thai, only 50% on W and V on United now, going to try hitting gold with them this year then going to Air Canada Aeroplan -only 35000 to Gold!!

Issues are slowly starting to be solved, I see...finally got Silver status in the system yesterday along with the 3000 Mile tier bonus, now I've still got to see about the BKK-SGN-BKK trip, it's been a week and still nothing (though the same trip has already been fully posted in my father's account).