FlyerTalk Forums - Have I been doing this wrong all along?

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)

- Star Alliance (https://www.flyertalk.com/forum/star-alliance-413/)

- - Have I been doing this wrong all along? (https://www.flyertalk.com/forum/star-alliance/2170294-have-i-been-doing-wrong-all-along.html)

Have I been doing this wrong all along?

Been stationed out of AMS and flying and collecting points on *A ever, using OZ. I was under the impression that with my collected OZ points I could
- get upgrade vouchers for any *A flight (given availability)
- get flight awards for any *A flight (given availability).

Now, for the first time, I wanted to use my OZ points to upgrade an LH flight from Eco -> Business (no codeshare with Asiana). However, I'm encountering problems on Asiana's website (https://www.flyertalk.com/forum/asia...l). I now wonder: Is this a one-off, or have my above assumptions not been correct?
Have I been doing this wrong all along? (lol) Before I call their hotline, I wanted to make sure I'm not gonna embarrass myself.

Thanks

Star Alliance have a cross upgrade scheme. But has onerous t&c's and needs an expensive base fare.
https://www.staralliance.com/en/redeem

Quote:

Star Alliance Upgrade Awards
Use your miles or points to upgrade your travel experience
With a Star Alliance Upgrade Award you can use accumulated miles or points to "pay for" an upgrade, allowing you to fly in a class of travel that is one higher than your original booking. This award is applicable across all 26 member airlines. Star Alliance is the only alliance to offer this benefit between all its airlines.

How to upgrade:

You must have a ticketed reservation in an upgradeable booking class to request a Star Alliance Upgrade Award with your frequent flyer programme. Check their website to find out how many miles are required to pay for the upgrade and which booking classes are upgradeable.
Your reservation must show the flight number of the airline operating the flight.
Star Alliance Upgrade Awards are not available on codeshare flights. Star Alliance Upgrade Awards are not guaranteed and may not be available on all flights. Please check the special terms and conditions on the website of your frequent flyer programme.
Miles that you use will be deducted from your account.
Requests must be made at least 24 hours prior to departure to allow for the partner carrier to respond to the upgrade request. Use the online form of your frequent flyer programme to request a Star Alliance Upgrade Award.

Some airline forums have dedicated threads
UA https://www.flyertalk.com/forum/unit...-carriers.html
AC https://www.flyertalk.com/forum/air-...-2020-a-4.html

This may be having an effect--> https://www.flyertalk.com/forum/asia...ge-status.html

I would use the miles before the KE transition is complete. ST is not easier to redeem miles ...

Book award tickets in business/first class - this is the best value. Upgrading is most of the time not a good idea - too expensive.

Quote:

Originally Posted by cfischer (Post 36477933)

Awesome -- thank you!