EU commission to file complaints..

Old Jun 5, 19, 1:37 pm
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EU commission to file complaints..

Can anyone help me with this please?

I’ve a Belgian friend who flew oneway from Malaysia to Belgium on Thai Airways. Ticket was purchased in Malaysia. Upon arrival in BRU, he found his bag was damaged so he filed a report with Swissport/Brussels Airlines who then told him to call Thai Airways in BRU. TG told him that since his ticket was purchased in Malaysia he must file his claim in Malaysia. What rubbish I thought..

Is there an EU commission for such complaints? Why would my friend have to claim his baggage damage in a country he doesn’t live in... well he’s telling me to do it for him which is stupid cos the damaged bag must be repaired in Brussels because it’s there and not in Malaysia.

What do you suggest I do to tell him.. (he’s an old retired guy (think absent minded professor) who doesn’t know much)

Last edited by Guy Betsy; Jun 5, 19 at 8:11 pm
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Old Jun 6, 19, 7:19 am
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It's not an EU issue. There might be a way of settling in the Belgian courts as that's where the damage was found.
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Old Jun 9, 19, 10:58 am
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Why don't you just email the TG office in Malaysia as indicated? Whether you deal with TG at BRU, BKK or KUL shouldn't make any difference.

If TG at KUL denies to deal with it, I would take it up with TG at BRU - until then I would do as TG suggests you to do.
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Old Jun 9, 19, 12:00 pm
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As others have said, this is not an EU Commission issue as such.

If it went to court, the court of the country of destination (=Belgium) would have competence so there is no reason for Thai in Belgium not to take care of it. I would try to call again. If they still do not play ball, and assuming he knows how much he wants to claim in damages, I would claim to Thai Airways in Belgium formally in writing.
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Old Jun 9, 19, 1:54 pm
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Why not do as suggested and have him file the claim with TG in Malaysia. Malaysia is a signatory to the Montreal Convention and there should be no different result than in Belgium (which is also a signatory).

Last edited by Often1; Jun 10, 19 at 9:14 am
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