Disappointing Intergration w/Star Alliance
#1
Original Poster
Join Date: Nov 1999
Location: Southern California - UA1K, Delta GM, Starwood Gold, Hilton Gold, AA Platinum
Posts: 1,456
Disappointing Intergration w/Star Alliance
One of the things I learned when returning from Cancun to Los Angeles, is that if anything goes wrong and your ticketing airline is not there, Star Alliance means nothing.
I was on vacation in Cancun on a United Award ticket on Mexicana, and our ticket was either lost or stolen from our bag. When getting to the airport, Mexicana could do nothing, United could do nothing. Just alot of messages sent back and forth. I know losing a ticket is not good (but no eticketing was possible). So I was on hold with United for over 60 minutes, before one agent (and supervisor) assured me to buy a ticket on Mexicana and it will be reimbursed/refunded.
I just never saw a lack of integration like this. I am use to the close relationship between UA and Air Canada, which seems a tighter relationship.
While trying to resolve this, I talked to some other Star Alliance Gold members who said they noticed the same issues between UA and LH, UA and MX, etc.....
How tight of a relationship is there? It is sad when you see United's logo all over the place, and Mexicana could not assist at all.
Just my obeservations.
I was on vacation in Cancun on a United Award ticket on Mexicana, and our ticket was either lost or stolen from our bag. When getting to the airport, Mexicana could do nothing, United could do nothing. Just alot of messages sent back and forth. I know losing a ticket is not good (but no eticketing was possible). So I was on hold with United for over 60 minutes, before one agent (and supervisor) assured me to buy a ticket on Mexicana and it will be reimbursed/refunded.
I just never saw a lack of integration like this. I am use to the close relationship between UA and Air Canada, which seems a tighter relationship.
While trying to resolve this, I talked to some other Star Alliance Gold members who said they noticed the same issues between UA and LH, UA and MX, etc.....
How tight of a relationship is there? It is sad when you see United's logo all over the place, and Mexicana could not assist at all.
Just my obeservations.
#2
Join Date: Mar 2000
Location: Germany
Posts: 2,633
Well, it seems that UA is an outsider in many aspects in *A... training, integration, service... I think they just don't care about *A. But that's only my opinion...
[This message has been edited by curt (edited 01-23-2002).]
[This message has been edited by curt (edited 01-23-2002).]
#3
Join Date: Dec 2000
Location: CDG, FRA
Posts: 1,600
Star Alliance offers common benefits to all *S or *G members. These benefits are clearly described in the star documentation.
That's all. Not more, not less.
For all other issues, as you can expect, *Alliance airlines remain independant.
At a MX (like any other) ticket counter, if there is no policy to issue a free ticket in case your ticket get lost, nobody can and will issue one.
That's all. Not more, not less.
For all other issues, as you can expect, *Alliance airlines remain independant.
At a MX (like any other) ticket counter, if there is no policy to issue a free ticket in case your ticket get lost, nobody can and will issue one.
#4
Original Poster
Join Date: Nov 1999
Location: Southern California - UA1K, Delta GM, Starwood Gold, Hilton Gold, AA Platinum
Posts: 1,456
I truely understand that. But if United and Mexicana are code-sharing, selling tickets on each other flights, and UA's name is represented by Mexicana, I would think they would at least be agreeable to work with United. The thing many of the Star Alliance airlines forget that just because I am Star Gold with United, doesn't mean I do not fly Mexicana and could be one of their better customers? I do fly them periodiocally... and was just alittle disappointed that they did not even try and let UA do what they wanted to do.
The thing that gets me is the marketing "airline for Earth" or something simular. Just thought they would have a procedure in place to help their "alliance elites".
The thing that gets me is the marketing "airline for Earth" or something simular. Just thought they would have a procedure in place to help their "alliance elites".
#5
Join Date: Oct 2001
Location: SFO California
Programs: UA *Gold (1 MM)
Posts: 431
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LAX 1K:
..and was just a little disappointed that they did not even try and let UA do what they wanted to do.</font>
..and was just a little disappointed that they did not even try and let UA do what they wanted to do.</font>
#6
Join Date: Oct 2000
Location: BKK when I'm not in Princeton
Programs: UA MP:1P for life, TG:Gold, CO:Gold
Posts: 2,017
*A sounds great from a marketing perspective. They just don't want us to confuse a good story with the facts. I cannot count how many times I have been unable to get BPs issued for downstream segments on all *A carriers on a single PNR. The *A structural overlay on the dissimilar airlines is a very thin veil, that is easily torn. However, I do foresee a tightening and standardization of procedures if the alliance continues to survive.
#7
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by UAL Traveler:
*A sounds great from a marketing perspective. They just don't want us to confuse a good story with the facts. I cannot count how many times I have been unable to get BPs issued for downstream segments on all *A carriers on a single PNR. The *A structural overlay on the dissimilar airlines is a very thin veil, that is easily torn. However, I do foresee a tightening and standardization of procedures if the alliance continues to survive.</font>
*A sounds great from a marketing perspective. They just don't want us to confuse a good story with the facts. I cannot count how many times I have been unable to get BPs issued for downstream segments on all *A carriers on a single PNR. The *A structural overlay on the dissimilar airlines is a very thin veil, that is easily torn. However, I do foresee a tightening and standardization of procedures if the alliance continues to survive.</font>
#8
Original Member
Join Date: May 1998
Location: MEL
Programs: QF Platypus UA PE MM HH Diamond
Posts: 538
Lacks 1K - the answer is in your topic title. Still inter-gration, not yet integration. Happy daze. Koala
By the way, this is not just a Star problem. Have you seen just how excruciatingly difficult it is to get more than 4 boarding passes issued by UA, on UA if all those flights have the same date. That can be a real pain if you are heading across the date line e.g. SIN/NRT/SFO/DEN/ORD/BOS.
[This message has been edited by Koala (edited 02-09-2002).]
By the way, this is not just a Star problem. Have you seen just how excruciatingly difficult it is to get more than 4 boarding passes issued by UA, on UA if all those flights have the same date. That can be a real pain if you are heading across the date line e.g. SIN/NRT/SFO/DEN/ORD/BOS.
[This message has been edited by Koala (edited 02-09-2002).]
#9
Join Date: Oct 2000
Location: BKK when I'm not in Princeton
Programs: UA MP:1P for life, TG:Gold, CO:Gold
Posts: 2,017
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Koala:
Have you seen just how excruciatingly difficult it is to get more than 4 boarding passes issued by UA, on UA if all those flights have the same date. That can be a real pain if you are heading across the date line e.g. SIN/NRT/SFO/DEN/ORD/BOS. )</font>
Have you seen just how excruciatingly difficult it is to get more than 4 boarding passes issued by UA, on UA if all those flights have the same date. That can be a real pain if you are heading across the date line e.g. SIN/NRT/SFO/DEN/ORD/BOS. )</font>