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Newb question about the ANA award availability results conflicting with United agent

Newb question about the ANA award availability results conflicting with United agent

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Old Jan 29, 14, 2:18 pm
  #1  
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Join Date: Jan 2014
Posts: 29
Newb question about the ANA award availability results conflicting with United agent

hello!

I'm a new-ish Star Alliance FF, so please bear with me. I tried to use the ANA award availability search engine with the 'workaround' to determine if there were any economy award seats available on an SQ 26 FRA-JFK flight this summer. The ANA engine came up with the "OK" result in Economy for some of the dates I was looking it. To my understanding, that means that there are Economy award seats available. Correct?

At that point I called United (where I earn my miles) and asked them about economy award availability on those flights and they said there was none.

I'm pretty sure I'm missing something here because I'm new to this. Can anyone advise?

Thank you!
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Old Jan 29, 14, 2:51 pm
  #2  
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,735
Reading and searching around is your best friend...

No, you are not missing anything. This is quite possible and normal...
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Old Jan 29, 14, 2:55 pm
  #3  
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Originally Posted by vbroucek View Post
Reading and searching around is your best friend...

No, you are not missing anything. This is quite possible and normal...
UPDATE: did some research and found this link: http://blog.wandr.me/2014/01/united-starnet-blocking/

It seems the issue is NOT StarNet blocking but a "bug in the system" (whatever that means). So maybe I'll get to book this after all!

thanks!

Last edited by cc0818; Jan 29, 14 at 3:40 pm
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Old Jan 29, 14, 6:03 pm
  #4  
 
Join Date: Dec 2004
Location: NYC
Programs: AA; The Peninsula
Posts: 209
Two links for you:

The mysterious vanishing Singapore Air award inventory
http://blog.wandr.me/2014/01/united-starnet-blocking/

United Wants You Flying Singapore Airlines Coach Even Less Than You Do, Delta Will Shine Your Shoes, and American Will Sell You Your Status
http://boardingarea.com/viewfromthew...nuary-28-2014/
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Old Jan 29, 14, 6:59 pm
  #5  
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Join Date: Apr 2001
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Originally Posted by vbroucek View Post
This is quite possible and normal...
Not normal at all. There are currently issues between UA and SQ which prevent booking any awards - even in Y - on any flight number which touches the USA.
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