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Originally Posted by AS MHT
(Post 20129488)
("sorry sir, you are a UA customer today flying ORD-DEN, no lounge access for you").
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I have a related question and not to open another thread, I'll post it here.
I'm *G (SuperFlyers card) on ANA, fly on several StarAlliance members and credit my miles to Lufthansa (general member) because the miles expire on ANA and not on Lufthansa (got their credit card). I flew recently with Turkish and I was told I cannot credit the miles to Lufthansa AND use the +20kg Gold perk that I got on NH*G. They argued that they could not justify afterwards why I was allowed the excess baggage and that I have to register my NH FFP for the flight. In the end I had to credit the miles to ANA. Sounded reasonable but I'm still in doubt. Is this the norm? I'm saying this because I had no trouble accessing the lounges (never tried the baggage perk though). They just ask me if this is a mistake and after I explain to them the situation they just let me go through. |
Welcome to FT, Megadeth5150
Originally Posted by Megadeth5150
(Post 20130330)
I flew recently with Turkish and I was told I cannot credit the miles to Lufthansa AND use the +20kg Gold perk that I got on NH*G. They argued that they could not justify afterwards why I was allowed the excess baggage and that I have to register my NH FFP for the flight. In the end I had to credit the miles to ANA. Sounded reasonable but I'm still in doubt. Is this the norm?
That said, flying US-domestic with US and UA, I've had this come up several times. US has always been happy to waive the fee after just looking at the card. UA has generally also done that, but several times they insisted the *G status must be reflected on the reservation for the baggage rule to apply. In that case, I let them put it on, then walked to the lounge and asked them to change it back to the program I wanted to use for credit When TK said that to you, was that at IST or at an outstation? When UA played that game with me, it's always been at a fairly small station and I got the impression that they didn't know how to--or want to bother with--override the computer to waive the fee. At larger stations they glance at the card and don't say another word. If you were at an outstation, maybe they were just reading off the screen I'm saying this because I had no trouble accessing the lounges (never tried the baggage perk though). They just ask me if this is a mistake and after I explain to them the situation they just let me go through. |
Originally Posted by qvzn
(Post 20130432)
In that case, I let them put it on, then walked to the lounge and asked them to change it back to the program I wanted to use for credit
Originally Posted by qvzn
(Post 20130432)
When TK said that to you, was that at IST or at an outstation? When UA played that game with me, it's always been at a fairly small station and I got the impression that they didn't know how to--or want to bother with--override the computer to waive the fee. At larger stations they glance at the card and don't say another word. If you were at an outstation, maybe they were just reading off the screen |
Originally Posted by Megadeth5150
(Post 20130483)
That's an interesting option, I'll have to try it. But, I'm usually flying out of NRT and I'm reluctant to do that at the NH lounge, it might red flag my account and if they cancel my SuperFlyers card, I'm done for (I don't travel that much anymore and I wouldn't be able to reach Platinum NH*G with them again). Or maybe I'm just paranoid. I might try it at the UA lounge at NRT.
Originally Posted by Megadeth5150
(Post 20130483)
This was at NRT, with Japanese staff of course. I argued that for the lounge, one only needs to present the card and this should be the same for the other perks as well, but their reason sounded more plausible.
It would be great if there was a Star Alliance rule spelled out on this, but somehow I doubt bringing a copy of that is gonna change what happens at the checkin desk. You could, however, opt to simply pay the baggage fee and ask for reimbursement later. Risky |
For sure, despite where the miles are being credited, you need to simply present your Star Alliance Gold card and lounge access will be granted
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Originally Posted by Megadeth5150
(Post 20130483)
That's an interesting option, I'll have to try it. But, I'm usually flying out of NRT and I'm reluctant to do that at the NH lounge, it might red flag my account and if they cancel my SuperFlyers card, I'm done for (I don't travel that much anymore and I wouldn't be able to reach Platinum NH*G with them again). Or maybe I'm just paranoid. I might try it at the UA lounge at NRT.
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Originally Posted by Megadeth5150
(Post 20130330)
I have a related question and not to open another thread, I'll post it here.
I'm *G (SuperFlyers card) on ANA, fly on several StarAlliance members and credit my miles to Lufthansa (general member) because the miles expire on ANA and not on Lufthansa (got their credit card). I flew recently with Turkish and I was told I cannot credit the miles to Lufthansa AND use the +20kg Gold perk that I got on NH*G. They argued that they could not justify afterwards why I was allowed the excess baggage and that I have to register my NH FFP for the flight. In the end I had to credit the miles to ANA. Sounded reasonable but I'm still in doubt. Is this the norm? I'm saying this because I had no trouble accessing the lounges (never tried the baggage perk though). They just ask me if this is a mistake and after I explain to them the situation they just let me go through. |
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