Compensation for long delay/cancellation on *A reward ticket
May 22, 2012, 12:07 pm
#1
Original Poster
Join Date: Aug 2011
Posts: 13
Compensation for long delay/cancellation on *A reward ticket
My wife & I booked *A reward ticket with USAirways points for the following itinerary on LH:
CLT > MUC
PRA > MUC > CLT
PRA > MUC was cancelled due to mechanical failure (overheating engine) and after 1 1/2 hours in line, 1 hour at the ticket counter, and a re-route PRA > FRA > IAD > CLT we landed more than eight hours later than our scheduled arrival.
Reading the EU Passenger Rights documents it appears we are eligible for compensation:
CLT > MUC
PRA > MUC > CLT
PRA > MUC was cancelled due to mechanical failure (overheating engine) and after 1 1/2 hours in line, 1 hour at the ticket counter, and a re-route PRA > FRA > IAD > CLT we landed more than eight hours later than our scheduled arrival.
Reading the EU Passenger Rights documents it appears we are eligible for compensation:
Right to compensation
In addition, if you are denied boarding, your flight is cancelled or arrives at its destination more than 3 hours late, you may be entitled to compensation of 250 - 600 euros, depending on the distance of the flight.
If the carrier offered you an alternative flight with a similar schedule, the compensation may be reduced by 50%.
Flights within the EU:
1 500 km or less: 250 euros
More than 1 500 km: 400 euros
Flights between an EU airport and a non-EU airport:
1 500 km or less: 250 euros
1 500 - 3 500 km: 400 euros
More than 3 500 km: 600 euros
However since we booked with miles rather than paying cash I'm not sure how the compensation or refund would work. Anyone have a similar experience and can share how it worked out? Would I be better off calling *A or contacting LH? I'd be happy either getting the $$$ as listed above OR with getting miles returned to my Dividend Miles account.
In addition, if you are denied boarding, your flight is cancelled or arrives at its destination more than 3 hours late, you may be entitled to compensation of 250 - 600 euros, depending on the distance of the flight.
If the carrier offered you an alternative flight with a similar schedule, the compensation may be reduced by 50%.
Flights within the EU:
1 500 km or less: 250 euros
More than 1 500 km: 400 euros
Flights between an EU airport and a non-EU airport:
1 500 km or less: 250 euros
1 500 - 3 500 km: 400 euros
More than 3 500 km: 600 euros
May 23, 2012, 1:46 am
#2
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,373
Whether you pay with miles has nothing to do with the compensation you might be entitled to. The point of contact for you is LH, not *A.
However, getting money out of LH is notoriously difficult. I suggest you get this thread moved over to the LH forum to get expert advise there.
However, getting money out of LH is notoriously difficult. I suggest you get this thread moved over to the LH forum to get expert advise there.