Compensation for long delay/cancellation on *A reward ticket
My wife & I booked *A reward ticket with USAirways points for the following itinerary on LH:
CLT > MUC PRA > MUC > CLT PRA > MUC was cancelled due to mechanical failure (overheating engine) and after 1 1/2 hours in line, 1 hour at the ticket counter, and a re-route PRA > FRA > IAD > CLT we landed more than eight hours later than our scheduled arrival. Reading the EU Passenger Rights documents it appears we are eligible for compensation: Right to compensation However since we booked with miles rather than paying cash I'm not sure how the compensation or refund would work. Anyone have a similar experience and can share how it worked out? Would I be better off calling *A or contacting LH? I'd be happy either getting the $$$ as listed above OR with getting miles returned to my Dividend Miles account.In addition, if you are denied boarding, your flight is cancelled or arrives at its destination more than 3 hours late, you may be entitled to compensation of 250 - 600 euros, depending on the distance of the flight. If the carrier offered you an alternative flight with a similar schedule, the compensation may be reduced by 50%. Flights within the EU: 1 500 km or less: 250 euros More than 1 500 km: 400 euros Flights between an EU airport and a non-EU airport: 1 500 km or less: 250 euros 1 500 - 3 500 km: 400 euros More than 3 500 km: 600 euros |
Whether you pay with miles has nothing to do with the compensation you might be entitled to. The point of contact for you is LH, not *A.
However, getting money out of LH is notoriously difficult. I suggest you get this thread moved over to the LH forum to get expert advise there. |
All times are GMT -6. The time now is 12:36 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.