Cancel flight due to last minute family emergency
 

Does Spirit ever offer an accommodation on a last-minute cancellation, due to a family emergency? Friends who were in town visiting family were waiting at the airport for their flight home, when they were notified that a local family member had just suffered a massive heart attack. They tried to find a Spirit agent to report that they would not be flying out today, but there was none in sight, so they called Spirit. After explaining the situation and requesting a credit to be used for future travel, they were point-blank turned down. The fare paid was less than the 0-6 day change/cancellation fee, so that's not a viable option.

A refund is not being requested - just a credit for future travel. Any suggestions, i.e. Twitter, etc.?

I would try submitting a credit request with documentation of the family member's illness and see what Spirit says. The call center will just give you canned answers but the reps who handle credit requests might have more discretion, especially when there is documentation to support the request. Your friends don't have much to lose.
Reference: https://customersupport.spirit.com/e...ticle/KA-01179

Thanks for the reply. The family member currently is on life support. I don’t know how
much effort they will put into this. If this were WN, it would not have been an issue; but, as they say, you get what you pay for.

Doesn't Spirit have a cancellation fee?

If you travel often enough, you can still come out ahead by paying less to fly on ULCCs even if you have to eat the occasional (hopefully inexpensive) ticket. Spirit seems like they try to do the right thing so I think your friend's chances of getting a credit are reasonably good if they make a request with documentation. I hope their family member's condition improves. Something like that happening has a way of making you realize what is important in life.

Yes...it's more that the airfare.

I don't know about Spirit but Frontier will simply reduce the cancellation fee to the amount of the ticket or you can no show for free.

Good luck. Spirit is notorious for not allowing any type of changes for non refundable fares regardless of reason. Their business model isn't to compete with others on services, but on fares and charging for anything and everything they can outside of it.

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