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Goldcar Rentalcar at Malaga Airport

Goldcar Rentalcar at Malaga Airport

Old Mar 31, 19, 2:02 pm
Original Poster
Join Date: Nov 2011
Programs: Skywards
Posts: 448
Goldcar Rentalcar at Malaga Airport

Hi everyone

I made a booking with booking.com for a car hire for 8 days at Malaga airport. I done this weeks in advance and paid approx 15 in total to booking.com for the entire 8 day trip.

On arrival at Malaga, I was forced into buying their fully comprehensive insurance package even although I protested I didnt want it because I have EU cover with my bank. They told me that due to a change in law that I would need to buy it and they couldn't fully speak English so there was that barrier.

Having come off a flight with my wife and newborn baby at midnight, I didn't argue or complain as we were all tired.

Do I have a leg to stand on? I did email Booking.com the next day and they simply told me to contact Goldcar as they have nothing to do with it.

Thanks in advance.
S c 0 TT y is offline  
Old Mar 31, 19, 8:37 pm
Join Date: Apr 2006
Location: LIS/ATL/other
Programs: UA 1K, Avis PC, Hertz PC, Sixt Plat, Marriott Gold, Carlson Gold, HH Silver
Posts: 1,963
Does the written record show that you were forced to buy a mandatory service, or does it show that you agreed to buy an optional service?
CaptainMiles is offline  
Old Apr 1, 19, 8:54 am
Join Date: Jul 2005
Location: somewhere between Europe and Africa, from SFO
Programs: A3*G, EY Silver
Posts: 7,659
Goldcar is known for using these tactics.
Palal is offline  

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