Lagos, Portugal Hotel Won't Answer
Sep 28, 2018, 12:02 pm
#1
Original Poster
Join Date: Mar 2011
Posts: 11
Lagos, Portugal Hotel Won't Answer
Was in process of completing a non-refundable hotel reservation in Lagos, Portugal. Entered my credit card info, and then computer screen disappeared. Do not know if the registration was completed. Sent 2 e-mails to hotel. No answer. Don't know if I should call. I don't speak Portuguese. Charge so far has not appeared on my account. Afraid of being charged twice if I do another reservation.
Sep 28, 2018, 4:04 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is a decent chance that someone at the property speaks English. Call. Start by saying, "I only speak English, please help me".
If that does not work, find some common language (spanish, french, italian) or find a friend, relative colleague who does and call.
If that does not work, find some common language (spanish, french, italian) or find a friend, relative colleague who does and call.