Go Back  FlyerTalk Forums > Destinations > Europe > Spain/Portugal/Gibraltar
Reload this Page >

Curious situation with One World lounges at MAD airport

Curious situation with One World lounges at MAD airport

Old Aug 13, 17, 8:11 am
  #1  
Original Poster
 
Join Date: Oct 2015
Location: Tampa, FL
Programs: American Executive Platinum, Delta, Alaska, Hyatt, SPG
Posts: 63
Curious situation with One World lounges at MAD airport

Just flew out of Madrid earlier today.
First: If you are travelling internationally out of Madrid-Barajas airport arrive at least 3 hours before your flight. The lines at security check points can be quite long. Fortunately, we were travelling in Business, so we were able to use the fast-track lines (much shorter). But, the problem is at passport control, where the lines can be really, really long, and there are no fast-track lines. It took us today almost 1 hour to get through passport control. Crazy!
Also, when we checked-in with American, we were told that the VIP lounge they usually use (Iberia's Velazquez lounge) was closed for renovations, so they were sending all their First class and Business travelers to another Iberia VIP lounge, the Dali. The Dali lounge is nice enough, but it's located a long distance from the gates (after security check points but before passport control).
The curious thing is that after using the Dali lounge and spending almost an hour going though passport control, we walked by the much closer-to-gates Velazquez lounge and noticed that it was open and operational! Passengers were coming in and out of it. What the heck. Anyone with any idea why AA is directing their passengers to the much less convenient Dali lounge?
ErickG is offline  
Old Aug 14, 17, 3:47 am
  #2  
 
Join Date: Sep 2014
Programs: Flying Blue Gold, Iberia Silver
Posts: 601
Originally Posted by ErickG View Post
Just flew out of Madrid earlier today.
First: If you are travelling internationally out of Madrid-Barajas airport arrive at least 3 hours before your flight. The lines at security check points can be quite long. Fortunately, we were travelling in Business, so we were able to use the fast-track lines (much shorter). But, the problem is at passport control, where the lines can be really, really long, and there are no fast-track lines. It took us today almost 1 hour to get through passport control. Crazy!
Also, when we checked-in with American, we were told that the VIP lounge they usually use (Iberia's Velazquez lounge) was closed for renovations, so they were sending all their First class and Business travelers to another Iberia VIP lounge, the Dali. The Dali lounge is nice enough, but it's located a long distance from the gates (after security check points but before passport control).
The curious thing is that after using the Dali lounge and spending almost an hour going though passport control, we walked by the much closer-to-gates Velazquez lounge and noticed that it was open and operational! Passengers were coming in and out of it. What the heck. Anyone with any idea why AA is directing their passengers to the much less convenient Dali lounge?
No idea, especially as the Velazquez lounge is far nicer than Dali!
HalconBCN is offline  
Old Aug 15, 17, 1:45 am
  #3  
 
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 2,357
Velázquez lounge is open but 50% is closed for renovations. This means that capacity is way low and especially during the rush before the US flights it can't handle the situation.

They were right to direct you to the Dalí lounge.
ESpen36 likes this.
LupineChemist is offline  

Thread Tools
Search this Thread