Enforcement of Boarding Order: consolidated thread
#691
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
As an A-lister, I rarely see an entire boarding process.
Dropped off a UM today and I was required to stay in the gate area until the plane took off.
GA made the usual 'please line up in order' announcements. She found several B's in the A30-60 group and told them to wait. When it was B1-30 turn she made an announcement to the effect of ' the last group didn't seem to get it. You must line up in order of your letter and then number. My computer is monitoring the order that I allow you on-board. My supervisors know if I let you on out of order and I get in trouble. Would you PLEEEASE line up in order and make my life easier.
Dropped off a UM today and I was required to stay in the gate area until the plane took off.
GA made the usual 'please line up in order' announcements. She found several B's in the A30-60 group and told them to wait. When it was B1-30 turn she made an announcement to the effect of ' the last group didn't seem to get it. You must line up in order of your letter and then number. My computer is monitoring the order that I allow you on-board. My supervisors know if I let you on out of order and I get in trouble. Would you PLEEEASE line up in order and make my life easier.
#692
Join Date: Apr 2010
Programs: AA, UA, WN, WOH
Posts: 286
As an A-lister, I rarely see an entire boarding process.
Dropped off a UM today and I was required to stay in the gate area until the plane took off.
GA made the usual 'please line up in order' announcements. She found several B's in the A30-60 group and told them to wait. When it was B1-30 turn she made an announcement to the effect of ' the last group didn't seem to get it. You must line up in order of your letter and then number. My computer is monitoring the order that I allow you on-board. My supervisors know if I let you on out of order and I get in trouble. Would you PLEEEASE line up in order and make my life easier.
Dropped off a UM today and I was required to stay in the gate area until the plane took off.
GA made the usual 'please line up in order' announcements. She found several B's in the A30-60 group and told them to wait. When it was B1-30 turn she made an announcement to the effect of ' the last group didn't seem to get it. You must line up in order of your letter and then number. My computer is monitoring the order that I allow you on-board. My supervisors know if I let you on out of order and I get in trouble. Would you PLEEEASE line up in order and make my life easier.
#693
Join Date: May 2005
Posts: 4,866
#696
Join Date: Jun 2002
Location: SEATTLE, WA USA
Programs: UAL, AA, AS, CX
Posts: 1,973
On my BWI->ALB flight on Sunday, the Gate Agent had an interesting addition to the standard boarding procedure spiel. On both flights for which I was at his gate, he said "Folks, we here at Southwest have gotten a lot of requests from passengers to line up in numeric order, so that's just what we're going to do. Please line up in numeric order, make a new friend or two, and we can all get on the plane happily."
There was also a passenger who took it upon herself to enforce the numeric order, telling an elderly passenger who had A-20-something (not quite politely) that she needed to move down the line a bit more when she lined up around 10.
There was also a passenger who took it upon herself to enforce the numeric order, telling an elderly passenger who had A-20-something (not quite politely) that she needed to move down the line a bit more when she lined up around 10.
#697
Join Date: Nov 2010
Programs: WN peon (was A+), IHG Plat Hilton HHonors Gold DL SkyPesos PM (still a peon) US Chmn, Hawaiian Haole
Posts: 1,166
Getting better
5/24 ELP-ABQ #1479. Grandma, young mother & infant with A20-something BPs tried to board at the front of BS. They were politely advised by one of the BS pax but didn't move. A few minutes later, the GA (who hadn't seen the earlier exchange) redirected them and they moved without comment.
In general, I'm seeing more enforcement of the process these days. I still see is 'gamers' & unknowledgeable persons trying to insert themselves in the gap between the last BS and A16.
In general, I'm seeing more enforcement of the process these days. I still see is 'gamers' & unknowledgeable persons trying to insert themselves in the gap between the last BS and A16.
#698
Join Date: Feb 2011
Location: US
Programs: HHonors (Diamond), Marriott (Gold), United (Gold - MM), American (Platinum), National (Executive)
Posts: 121
* I am checking in at the Kiosk at BWI and an elderly lady next to me (Late 60's) tells her friend that since they got a C boarding pass they would request a blue sleeve. They got it and I watched them leave. Low and behold they were on the same flight boarded early with no issues.
* I am sitting at the power station at the gate in CLE and here comes a lady pushing the wheelchair with 3 bags in it, gets to the boarding area and hops in chair to board. When we arrive in Baltimore she hops up an rushes off the plane no wheelchair required.
I am sorry but Blue passes aren't like candy. I wish the CA's and GA's would enforce those rules since there are time that 20+ people board early.
#699
Join Date: Mar 2011
Posts: 259
5/24 ELP-ABQ #1479. Grandma, young mother & infant with A20-something BPs tried to board at the front of BS. They were politely advised by one of the BS pax but didn't move. A few minutes later, the GA (who hadn't seen the earlier exchange) redirected them and they moved without comment.
In general, I'm seeing more enforcement of the process these days. I still see is 'gamers' & unknowledgeable persons trying to insert themselves in the gap between the last BS and A16.
In general, I'm seeing more enforcement of the process these days. I still see is 'gamers' & unknowledgeable persons trying to insert themselves in the gap between the last BS and A16.
#701
Suspended
Join Date: May 2012
Location: Alki. Seattle, WA
Programs: WN~A List Pref, CP, Hyatt-Diamond, Hilton Diamond, ANT~a Dave Matthews Addiction thing
Posts: 723
I can't speak of B1 and beyond, but the GA have gone to great lengths in 2013 for A1-A60.
You clearly have no data to back up this claim.
Sadly blue passes are like candy......if I go to the gate and say I have a disability, you cannot ask me what my disability is, no matter how healthy I appear to you.
#702
Join Date: Mar 2011
Posts: 6,286
#704
#705
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,240