WN Website now only allowing one window to stay logged in lately?
Sep 26, 23, 11:46 am
#1
Original Poster
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A+, CLEAR, Covid-19
Posts: 4,916
WN Website now only allowing one window to stay logged in lately?
Sometimes when wanting to use a TC I'd click the "My Account" tab with "Open in a New Window" (on Chrome, FWIW) and could Cut'n'Paste the TC PRN. Now when I do that and switch back over to the other open WN tab I see I'm logged out of it.
Anyone else seeing this? Can any of the @swa___ guys comment? It's not a dealbreaker but I wonder why this change?
Anyone else seeing this? Can any of the @swa___ guys comment? It's not a dealbreaker but I wonder why this change?
Sep 26, 23, 2:46 pm
#2
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 789
Sometimes when wanting to use a TC I'd click the "My Account" tab with "Open in a New Window" (on Chrome, FWIW) and could Cut'n'Paste the TC PRN. Now when I do that and switch back over to the other open WN tab I see I'm logged out of it.
Anyone else seeing this? Can any of the @swa___ guys comment? It's not a dealbreaker but I wonder why this change?
Anyone else seeing this? Can any of the @swa___ guys comment? It's not a dealbreaker but I wonder why this change?
We had some login issues earlier today, that may have been what caused what you saw.
Sep 26, 23, 2:47 pm
#3
Original Poster
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A+, CLEAR, Covid-19
Posts: 4,916
Sep 26, 23, 2:54 pm
#4
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 789
Maybe try using an icognito as the 2nd browser?
I'm not aware of any changes that would cause this. There are some cases where you browser remembers you and you appear logged in, but when you go to purchase which may include stored credit cards, points, etc. it forces you to log in again. This is a session timeout thing to protect your stored information if for instance you forgot to log out on a public/shared computer.
I'm not aware of any changes that would cause this. There are some cases where you browser remembers you and you appear logged in, but when you go to purchase which may include stored credit cards, points, etc. it forces you to log in again. This is a session timeout thing to protect your stored information if for instance you forgot to log out on a public/shared computer.
Sep 26, 23, 4:35 pm
#5
Join Date: Mar 2005
Location: SJC/SFO
Programs: UA MM Gold, AA Gold, HHonors Gold, Marriott Gold, WN CP AList
Posts: 289
I've seen this several times lately. I open a screen with the TC info and then open another to do my booking. The screen with the TCs is logged out but still shows all the data.
Sep 27, 23, 1:43 pm
#6
Join Date: Jan 2010
Location: ATL
Posts: 1,788
Having this issue now when trying to book a flight on my desktop, but can't see my travel funds in the app. Can see anything else about my account in the app, future/past flights, etc. But when I go to the credits section I'd have to search for them, can't currently see the list of them, and there's a ton of them 
Sep 28, 23, 10:40 am
#8
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,695
I am able to keep two tabs open and logged in using Chrome.
Here's the recent change I have noticed:
Open a new tab and the landing page says "My Account" and "Log out" implying that I am logged into my account.
However, when clicking on "My Account" I am taken to an actual log in popup screen.
Here's the recent change I have noticed:
Open a new tab and the landing page says "My Account" and "Log out" implying that I am logged into my account.
However, when clicking on "My Account" I am taken to an actual log in popup screen.
Sep 28, 23, 2:27 pm
#9
Join Date: Oct 2016
Posts: 3,553
I have seen the same thing, which results in Southwest logging me out in the middle of booking a flight. Somehow Southwest is able to send an obnoxious "Book your low fare" email within minutes of searching for a flight, but can't keep me logged in to actually book it.
Sep 29, 23, 9:45 am
#10
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,695
If it's any consolation, it used to be a lot worse. This is one improvement which has made long booking sessions easier.
