Woman tracks down her own bag after WN misplaces it and "refuses" to help at MCI
Aug 16, 23, 3:54 pm
#1
Original Poster
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,641
Woman tracks down her own bag after WN misplaces it and "refuses" to help at MCI
https://www.flyertalk.com/articles/f...-and-fans.html
Amazing story of self help and use of Airtags, IMO.
I hope the WN refusal isn't true and would have eventually worked out.
Amazing story of self help and use of Airtags, IMO.
I hope the WN refusal isn't true and would have eventually worked out.
Last edited by joshua362; Aug 16, 23 at 4:55 pm
Aug 16, 23, 4:03 pm
#2
Join Date: Jan 2010
Location: ATL
Posts: 1,783
"She says when she went to file a claim with the airline, a Southwest employee told her that it was hopelessly lost and could not be recovered."
Not buying it; she lands at Nashville and immediately an employee tells her it's lost forever???
Not buying it; she lands at Nashville and immediately an employee tells her it's lost forever???
Aug 17, 23, 8:30 am
#6
Join Date: May 2010
Location: TPA
Programs: All The Programs
Posts: 2,166
I guess she's summarizing multiple discussions with that one statement. Unlikely they immediately said it's lost ... but entirely possible they said that in a later discussion.
Is this really so hard to believe, though?
I had a similar issue with AA. My airtags showed my bags were in Miami instead of Tampa. I could see exactly which building they were in. I must have called AA baggage 10x - they were the most useless group of humans I've ever talked to. I finally drove to Miami, where the baggage desk said they could only file a claim with me. I showed them my airtag location and absolutely refused to move until they did something about it. Magically, my bags showed up at the desk in 20 mins.
Baggage recovery resources at many airlines are deplorable. Unhelpful. Unempoowered.
Is this really so hard to believe, though?
I had a similar issue with AA. My airtags showed my bags were in Miami instead of Tampa. I could see exactly which building they were in. I must have called AA baggage 10x - they were the most useless group of humans I've ever talked to. I finally drove to Miami, where the baggage desk said they could only file a claim with me. I showed them my airtag location and absolutely refused to move until they did something about it. Magically, my bags showed up at the desk in 20 mins.
Baggage recovery resources at many airlines are deplorable. Unhelpful. Unempoowered.
Aug 17, 23, 11:25 am
#8
Join Date: Jan 2010
Location: ATL
Posts: 1,783
Do bags get lost? Of course, all the time, has happened to all of us
Does an apple airtag show location? Of course it does
Would this big bag, still sitting at the departure airport with an airline luggage tag and the owner's own ID/Name tag on the bag (assume she had one), get back to the owner anyway, without the airtag? Of course it would have
Does an apple airtag show location? Of course it does
Would this big bag, still sitting at the departure airport with an airline luggage tag and the owner's own ID/Name tag on the bag (assume she had one), get back to the owner anyway, without the airtag? Of course it would have
Aug 17, 23, 1:08 pm
#9
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,718
Found without AirTags, just a kind soul who noticed his bags:
https://www.cnn.com/travel/the-airli...hem/index.html
https://www.cnn.com/travel/the-airli...hem/index.html
Aug 17, 23, 2:06 pm
#10
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Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
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Posts: 10,961
Found without AirTags, just a kind soul who noticed his bags:
https://www.cnn.com/travel/the-airli...hem/index.html
https://www.cnn.com/travel/the-airli...hem/index.html
All those bags, and nobody seems to care. All those insurance claims could be avoided with a handful of staff.
Aug 17, 23, 2:28 pm
#11
Join Date: Apr 2007
Location: Central US
Programs: WN CP, HHonors, Hyatt Platinum, IHG Premier,LaQuinta Elite, Amtrak
Posts: 437
Just curious, what are your beliefs about Santa Claus, the tooth fairy and the Easter bunny?
Aug 17, 23, 2:38 pm
#12
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I feel like we're missing part of the story.
A single nonstop flight isn't a likely place for a bag to get "lost forever". It's in Kansas City. Or it's in Nashville. It didn't get ejected out of the airplane in St. Louis.
I don't know if the traveler is BSing or Southwest really screwed up, but something doesn't add up. And I'm not watching Tiktok to find out.
A single nonstop flight isn't a likely place for a bag to get "lost forever". It's in Kansas City. Or it's in Nashville. It didn't get ejected out of the airplane in St. Louis.
I don't know if the traveler is BSing or Southwest really screwed up, but something doesn't add up. And I'm not watching Tiktok to find out.
Aug 17, 23, 2:43 pm
#13
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,394
Found without AirTags, just a kind soul who noticed his bags:
https://www.cnn.com/travel/the-airli...hem/index.html
https://www.cnn.com/travel/the-airli...hem/index.html
Aug 17, 23, 3:13 pm
#14
Original Poster
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,641
Economics triumphs over right most every time...
