Pilot giving credit card pitch on arrival

Old Mar 18, 23, 7:10 pm
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Pilot giving credit card pitch on arrival

I totally forgot to post this but about a week ago in a flight from DAL-MIA when we arrived at the gate the pilot came on and welcomed us to Miami and then he proceeded to go into a credit card pitch for the SW Chase Visa. This was super odd, awkward and a bit cringey. I could tell by his tone he hated doing this and it felt very forced/required and rushed.

Is this something new they are trying, and requiring pilots to give this pitch?
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Old Mar 18, 23, 8:20 pm
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NBD, can think of a lot more things to concern me before this.
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Old Mar 18, 23, 10:00 pm
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While of course this is not my top concern, I always appreciated that flying southwest I've never had to see the flight attendant awkwardly walk down the aisle with credit card applications while I try not to make eye contact. Making the pilots do it is something else...
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Old Mar 19, 23, 7:25 am
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Seems strange. Sure it was the pilot and not another crew member?

Still,if they are at the gate, not much of a safety concern at that point. And to be honest, at that point, almost nobody is paying attention anyways.
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Old Mar 19, 23, 8:16 am
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Some airline employees get commissions for co-brand card sign-ups. A "Limited time offer" to a strapped-in clientele has a certain Clockwork Orange sensation.

Could always be worse.

Ladies and gentlemen, before we can start boarding, were looking for 10 volunteers to apply for the AAdvantage Aviator Red Mastercard.
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Old Mar 19, 23, 10:09 am
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Originally Posted by NoStressHere View Post
Seems strange. Sure it was the pilot and not another crew member?

Still,if they are at the gate, not much of a safety concern at that point. And to be honest, at that point, almost nobody is paying attention anyways.
Yep definitely was the captain as he announced himself as such. It was just so awkward and gave me flashbacks to my days flying on AA and their incessant Aviator card pitches during flight from the Flight attendants.
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Old Mar 19, 23, 12:07 pm
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I few four separate flights on Friday (2 days ago)... a day trip with connections both directions - so four different airplanes and four different crews - and not one thing was mentioned about credit cards by pilots or flight attendants.

I am not saying your experience didn't happen - Just that it does not seem to be the norm for now.
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Old Mar 19, 23, 12:54 pm
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Originally Posted by GoldenArgosy View Post
I few four separate flights on Friday (2 days ago)... a day trip with connections both directions - so four different airplanes and four different crews - and not one thing was mentioned about credit cards by pilots or flight attendants.

I am not saying your experience didn't happen - Just that it does not seem to be the norm for now.
Same...between 2 and 4 flights weekly and have never heard it.
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Old Mar 19, 23, 2:31 pm
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Southwest asked flight attendants to sell credit cards during flights in exchange for a smaller pay cut in 2020. Gary Kelly warned a lack of meaningful progress in cost-cutting negotiations with labor unions.

"Dallas-based Southwest, which told union employees earlier this month they need to take a 10% pay cut next year to avoid furloughs, could start selling products during flights, including credit cards, as a way to increase revenue and make up for the dismal number of passengers booking fares.

The credit card pitches came up during a bargaining session this week between Southwest and Transport Workers Union Local 556, representing the 15,000 flight attendants at the carrier, according to a summary of the meeting sent to union members."
I saw no FT threads about on-board sales pitches. Apparently, few and far between.
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Old Mar 19, 23, 2:33 pm
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I was reminiscing the other day about the reps that used to pitch cards in the terminal. Haven’t seen those in ages and I haven’t heard a CC pitch on a plane, other than the Allegiant flight I took a couple of weeks ago followed by an AA flight two days later.
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Old Mar 19, 23, 3:12 pm
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Originally Posted by LegalTender View Post
Southwest asked flight attendants to sell credit cards during flights in exchange for a smaller pay cut in 2020. Gary Kelly warned a lack of meaningful progress in cost-cutting negotiations with labor unions.
Really? They say they need to cut FA positions! Do they have that many excess crew now? Seems very unlikely.
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Old Mar 19, 23, 3:40 pm
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Originally Posted by SJCFlyerLG View Post
Really? They say they need to cut FA positions! Do they have that many excess crew now? Seems very unlikely.
2020 reference, duly noted. Crew and hiring shortfall stubbornly unresolved.
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