PSA: Southwest Will Now Reimburse Expenses 12/24-1/2
Dec 27, 2022, 7:05 am
#1
Original Poster
Join Date: Jan 2009
Location: LAX
Posts: 559
PSA: Southwest Will Now Reimburse Expenses 12/24-1/2
Figured this deserved it's own PSA because Southwest is now admitting some level of fault here and offering to reimburse expenses.
Source: https://www.southwest.com/traveldisruption/
I’ve incurred additional expenses (e.g., hotel, rental car, food, etc.). Can I receive a refund?
If you have been impacted by a flight cancellation or significant flight delay between December 24, 2022, and January 2, 2023, you may submit receipts for consideration via Email Us on Southwest.com. We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.
If you have been impacted by a flight cancellation or significant flight delay between December 24, 2022, and January 2, 2023, you may submit receipts for consideration via Email Us on Southwest.com. We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.
Dec 27, 2022, 7:56 am
#3
Join Date: Mar 2004
Location: Chicago
Programs: World of Hyatt Explorist; Bonvoy Platinum
Posts: 280
Thank you for posting this, however I'm not sure which form on their "email us" page to use? There are different options but none that refer specifically to this current issue.
Dec 27, 2022, 8:01 am
#4
Join Date: Jun 2007
Location: Aurora, CO
Programs: Statusless and proud
Posts: 7,582
Dec 27, 2022, 8:38 am
#6
Original Poster
Join Date: Jan 2009
Location: LAX
Posts: 559
Dec 27, 2022, 8:47 am
#7
Join Date: Feb 2008
Location: Houston
Programs: United Silver, Hyatt Gold, Marriott Silver
Posts: 195
This has the potential to be a massive class action lawsuit. Sure, weather was a contributing factor but it wasn’t the proximate cause. So many ways in which WN mishandled this and already seeing many examples of “pain and suffering” stories that would make Saul Goodman lick his chops.
I remember in business school, we used to study the WN model of putting the “employees first”. Now in ten years or so business and possibly law schools will be using this as case study for a completely different reason. Herb must be rolling over in his proverbial grave.
I remember in business school, we used to study the WN model of putting the “employees first”. Now in ten years or so business and possibly law schools will be using this as case study for a completely different reason. Herb must be rolling over in his proverbial grave.
Dec 27, 2022, 8:52 am
#9
FlyerTalk Evangelist
Join Date: May 2000
Location: TPA for now. Hopefully LIS for retirement
Posts: 13,691
If you really need to get somewhere, do it without expecting reimbursement and maybe you will be pleasantly surprised.
If doing so would be a serious financial hardship for you if you end up not getting reimbursed, or if the reimbursement takes months, don't.
If doing so would be a serious financial hardship for you if you end up not getting reimbursed, or if the reimbursement takes months, don't.
Dec 27, 2022, 9:09 am
#12
Join Date: Sep 2015
Location: SFO
Posts: 3,879
To complicate things, my return flight on the 1st is on a separate reservation and scheduled to fly. If I rent a car for a roundtrip and then voluntarily cancel the return flight, will rental be reimbursed? Or do I change the rental to a one way (assuming I can) and jump on the return flight?
Dec 27, 2022, 9:34 am
#14
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Absolutely. A family of 4 flying on $200 WGA fares now forced to buy $1000 walkups to get home. Reasonable? Who decides?
Surprised the stock is only down 5% with this news. Smarter minds than mine seems to deem this a low impacting financial event where I thought it would be catastrophic...
Surprised the stock is only down 5% with this news. Smarter minds than mine seems to deem this a low impacting financial event where I thought it would be catastrophic...
Dec 27, 2022, 9:41 am
#15
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
Absolutely. A family of 4 flying on $200 WGA fares now forced to buy $1000 walkups to get home. Reasonable? Who decides?
Surprised the stock is only down 5% with this news. Smarter minds than mine seems to deem this a low impacting financial event where I thought it would be catastrophic...
Surprised the stock is only down 5% with this news. Smarter minds than mine seems to deem this a low impacting financial event where I thought it would be catastrophic...
https://www.cnn.com/2021/10/21/busin...ost/index.html
At the end of the day, consolidation helps bad companies stay in business. Right now there are simply not enough seats on the other carriers, WN is a requirement of the US transportation system. Even if DAL doubled its seats overnight, they still would not fill the niche of WN as they would probably continue to fly hub and spoke. Living in SMF, I'm not connecting in Utah (or SFO in the case of UAL) to fly to LA, SAN, or PSP. I will roll the dice on WN.