Flight time changed - rebook to a different day?
Jun 18, 2022, 10:59 pm
#1
Original Poster
Join Date: Jul 2008
Posts: 66
Flight time changed - rebook to a different day?
In January I booked a flight for July, SAN -> MDW at 6:35 in the morning. At some point since January the flight I was on was cancelled and they re-booked me on a flight an hour later.
When they did that, I got an e-mail that I could change that flight to anytime within two weeks of my original flight. I logged in at the time, and it would let me move flights for $0 to any flight within several days.
That was months ago, and now I want to move my flight. It wants to charge me extra now. Did my time run out on that flight change? Can I call the 800# and say some secret combination of words and they'll let me change my flight by a couple of days for $0?
When they did that, I got an e-mail that I could change that flight to anytime within two weeks of my original flight. I logged in at the time, and it would let me move flights for $0 to any flight within several days.
That was months ago, and now I want to move my flight. It wants to charge me extra now. Did my time run out on that flight change? Can I call the 800# and say some secret combination of words and they'll let me change my flight by a couple of days for $0?
Jun 18, 2022, 11:01 pm
#2
Join Date: Dec 2020
Programs: SWA Alist, Companion Pass
Posts: 122
In January I booked a flight for July, SAN -> MDW at 6:35 in the morning. At some point since January the flight I was on was cancelled and they re-booked me on a flight an hour later.
When they did that, I got an e-mail that I could change that flight to anytime within two weeks of my original flight. I logged in at the time, and it would let me move flights for $0 to any flight within several days.
That was months ago, and now I want to move my flight. It wants to charge me extra now. Did my time run out on that flight change? Can I call the 800# and say some secret combination of words and they'll let me change my flight by a couple of days for $0?
When they did that, I got an e-mail that I could change that flight to anytime within two weeks of my original flight. I logged in at the time, and it would let me move flights for $0 to any flight within several days.
That was months ago, and now I want to move my flight. It wants to charge me extra now. Did my time run out on that flight change? Can I call the 800# and say some secret combination of words and they'll let me change my flight by a couple of days for $0?
Jun 20, 2022, 1:57 pm
#4
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
Jun 20, 2022, 10:05 pm
#5
Join Date: Oct 2016
Posts: 3,703
I misread the OP. I thought he was asking about changing a flight for a second time, rather than doing it on the phone after the window to do it online closed.
Jun 21, 2022, 12:04 pm
#7
Join Date: Jan 2003
Location: California
Posts: 1,127
My experience has not been perfect. I got pushback from one phone agent and I needed a supervisor at the ticket counter on another occasion. I had to gamble at the ticket counter because I couldn't reach a live person on the phone at the time on both the regular and A-list preferred phone numbers.