Who’s the customer - WN edition
#1
Original Poster
Join Date: Dec 2002
Location: Denver, CO USA
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Who’s the customer - WN edition
Flew SAN - DEN yesterday at the very last minute. Was about the last person on the plane. Had to ask a WN employee (who had gone to SAN for a day off) to move his food on the middle seat in Row 1 to get a spot.
When we finally got to the gate (after waiting an hour for rampers), the pilot just about knocks those of us in Row 1 down to get off before us (he did).
Why is a WN employee getting on the plane first (hence getting the row 1 window)? Why can’t the pilot wait?
Who is the customer here?
When we finally got to the gate (after waiting an hour for rampers), the pilot just about knocks those of us in Row 1 down to get off before us (he did).
Why is a WN employee getting on the plane first (hence getting the row 1 window)? Why can’t the pilot wait?
Who is the customer here?
#4
Join Date: May 2012
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Flew SAN - DEN yesterday at the very last minute. Was about the last person on the plane. Had to ask a WN employee (who had gone to SAN for a day off) to move his food on the middle seat in Row 1 to get a spot.
When we finally got to the gate (after waiting an hour for rampers), the pilot just about knocks those of us in Row 1 down to get off before us (he did).
Why is a WN employee getting on the plane first (hence getting the row 1 window)? Why can’t the pilot wait?
Who is the customer here?
When we finally got to the gate (after waiting an hour for rampers), the pilot just about knocks those of us in Row 1 down to get off before us (he did).
Why is a WN employee getting on the plane first (hence getting the row 1 window)? Why can’t the pilot wait?
Who is the customer here?
#5
Join Date: Mar 2021
Posts: 402
^ Likely, this.
Most airline employees getting a free ride get the last (middle) seats on the bus -- sometimes the jump seats. I've even seen it where WN employee-passengers are already on the plane before normal passenger pre boarding happens. And they've usually pre-positioned themselves in a nondescript middling (pun intended) middle seat that nobody else would really want - munching away at a snack while waiting for the boarding process.
The fact that the WN employee was (a) a pilot, and (b) positioned in Row 1 to get off the plane post-haste lends me to believe they were there to deal with the current employee/pilot shortage all the airlines are dealing with right now.
Most airline employees getting a free ride get the last (middle) seats on the bus -- sometimes the jump seats. I've even seen it where WN employee-passengers are already on the plane before normal passenger pre boarding happens. And they've usually pre-positioned themselves in a nondescript middling (pun intended) middle seat that nobody else would really want - munching away at a snack while waiting for the boarding process.
The fact that the WN employee was (a) a pilot, and (b) positioned in Row 1 to get off the plane post-haste lends me to believe they were there to deal with the current employee/pilot shortage all the airlines are dealing with right now.
#6
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#7
Join Date: Apr 2016
Location: BNA (Nashville)
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Posts: 6,225
So, you’re mad that as one of the last people on the plane you got a middle seat? If that employee hadn’t been sitting there do you think being the last person on the plane you wouldn’t have gotten the middle seat? Do you think row 1 would have stayed empty for you?
#8
Join Date: Nov 2010
Programs: UA Premier Platinum, DL Platinum
Posts: 597
It sounds like there are two employees involved in this story: The pilot, who was flying the plane, and another employee, who was in row 1 and flying on his day off.
I'd assume the pilot had to get to another flight, especially since you note you were delayed getting off. Otherwise, I've always seen pilots greet departing passengers.
The other employee, I have no idea.
I'd assume the pilot had to get to another flight, especially since you note you were delayed getting off. Otherwise, I've always seen pilots greet departing passengers.
The other employee, I have no idea.
#9
Join Date: Sep 2017
Location: OSH
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So, you’re mad that as one of the last people on the plane you got a middle seat? If that employee hadn’t been sitting there do you think being the last person on the plane you wouldn’t have gotten the middle seat? Do you think row 1 would have stayed empty for you?
#10
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
I think OP is reading into things way too much. I don't understand why passengers tend to perceive anything an airline employee does while flying as a passenger (in uniform or nonreving) as a direct attack.
More likely than not he was trying to catch his commute home or had to get to his next flight. He may not have realized that his stuff was on the seat.
More likely than not he was trying to catch his commute home or had to get to his next flight. He may not have realized that his stuff was on the seat.
#11
Join Date: May 2003
Location: VA
Programs: Marriott: LTP
Posts: 386
When we finally got to the gate (after waiting an hour for rampers), the pilot just about knocks those of us in Row 1 down to get off before us (he did).
#12
Join Date: Apr 2006
Location: St. Louis, MO
Programs: AA EXP, 1MM; HH Gold; IHG Platinum
Posts: 148
Seems like you're making a lot of assumptions to fit your narrative. There could be multiple explanations. What if it was his day off but he volunteered to pick up a DEN trip? Even if it was his day off, if there's a plane sitting in DEN that can't leave without him in the cockpit you can bet WN is going to do everything it can to get him on that plane ASAP.
#14
Original Poster
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Location: Denver, CO USA
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#15
Original Poster
Join Date: Dec 2002
Location: Denver, CO USA
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Posts: 633
Guy was a ramper. He told me he had made a day trip to SAN to get some sun. Should have more boldly stated my evidence before getting flamed by such WN supporters.