Delays with points refund/re-deposit for canceled flights
Jan 4, 2022, 9:22 am
#1
Original Poster
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 964
Delays with points refund/re-deposit for canceled flights
I just canceled two different reservations today that I made with points and normally I get an email right away saying your points balance has been adjusted and the points go back into my balance right away.
That didn’t happen.
Is this something new? Or just a delay in the system right now?
That didn’t happen.
Is this something new? Or just a delay in the system right now?
Jan 4, 2022, 10:00 am
#2
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
Nothing new. I just cancelled a points booking and the points went immediately back to my account, and I got the email immediately.
There may have been a glitch/hiccup with your specific reservations.
Log out and back in to see if the points are in your account.
Otherwise, you may want to call in to verify the cancellation processed properly.
There may have been a glitch/hiccup with your specific reservations.
Log out and back in to see if the points are in your account.
Otherwise, you may want to call in to verify the cancellation processed properly.
Jan 4, 2022, 1:50 pm
#4
Join Date: Jan 2010
Location: ATL
Posts: 1,919
I had an similar oddity yesterday. Cancelled some flights online, points didn't instantly go back to my account viewing it on a pc, but points were back when viewed on the app. Logged out of my account on the PC, logged back in, points still not there. And as type this out, I assume it was probably due to cookies or something.
Jan 4, 2022, 2:16 pm
#5
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
It was likely stuck in the cache,
If you happen to use Chrome, incognito mode is a good way to test this out.
If you happen to use Chrome, incognito mode is a good way to test this out.
Aug 11, 2022, 11:18 am
#7
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
With all due to respect to MSP_Monopoly - this is why certain things are far from accurate. (Customer is always right) - LOL!!!!