No email confirmations
Sep 15, 2021, 4:03 am
#1
Original Member
Original Poster
Join Date: May 1998
Posts: 1,934
No email confirmations
Is anyone having an issue where you aren't getting email confirmations for flights booked? Agent sent 3x but never got it. If I booked a flight, I'd get the points adjustment email but no confirmation of flight booked.
Sep 15, 2021, 10:14 am
#2
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
DM me with your confirmation number and e-mail address and I'll be happy to research.
Sep 15, 2021, 4:58 pm
#5
Join Date: Feb 2009
Posts: 6,604
I seem to get every other email from WN , including several emails stating the vouchers are on the way as they have been reissued several times.
I know this is not my email problem and I know the emails aren't in spam..........I even added an old email address ([email protected]) that sent me a LUV voucher in the past to my address book.
If you Google Southwest email problems there are a bunch but WN is telling me others are getting vouchers...........they also say they can't book me a flight using the voucher nor can they send them via USPS.
I have spent hours on the phone with WN and sent dozens of emails, still no luck
Sep 16, 2021, 8:15 am
#6
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
My wife and I have been waiting since JUNE for two $100 LUV vouchers over a flight cancellation.
I seem to get every other email from WN , including several emails stating the vouchers are on the way as they have been reissued several times.
I know this is not my email problem and I know the emails aren't in spam..........I even added an old email address ([email protected]) that sent me a LUV voucher in the past to my address book.
If you Google Southwest email problems there are a bunch but WN is telling me others are getting vouchers...........they also say they can't book me a flight using the voucher nor can they send them via USPS.
I have spent hours on the phone with WN and sent dozens of emails, still no luck
I seem to get every other email from WN , including several emails stating the vouchers are on the way as they have been reissued several times.
I know this is not my email problem and I know the emails aren't in spam..........I even added an old email address ([email protected]) that sent me a LUV voucher in the past to my address book.
If you Google Southwest email problems there are a bunch but WN is telling me others are getting vouchers...........they also say they can't book me a flight using the voucher nor can they send them via USPS.
I have spent hours on the phone with WN and sent dozens of emails, still no luck
With that said, I'll be happy to try to dig around and see if I can find who can help research this issue, if you want to DM me some details like e-mail address, confirmation # that the voucher might have been issued against, names for vouchers, etc.
In the mean time, have you tried giving them an alternate e-mail address to send the vouchers to?
A couple possibilities come to mind, your e-mail service provider may be blocking them from your inbox for some reason, or they may have "bounced" an e-mail back to us, which put your address on a do not send list.
I've been able to help others with the "bounce" issue for itinerary receipts in the past. Again, not sure how all of that works on voucher e-mails, but I'll sure try to find out.