Fixed 4/30: Additional points deducted for some "free" flight changes 4/26-4/30/21
May 1, 2021, 4:57 pm
#61
Join Date: Aug 2004
Programs: HHSilver;SWACompanion;AA;CO
Posts: 252
SWA independently "changed" my flights to AUS and from AUS--and made a giant mess of BOTH.
They routed me from CLE thru DENVER outbound, nearly doubling the length of the trip????
and LOST the first leg of my return from AUS to CLE via ORD........fun, right? [only confirmed ORD to CLE. Getting from AUS to ORD was GONE]
So, I went to fix it and found nothing but business prices for outbound. 2 days later, I found Wanna Get Away with reasonable pricing, so I grabbed it, BUT, for the return, the points pricing was now 3X what it was originally, SO IT WAS HARDLY "FREE". I had to take it because of the timing.
#PISSEDOFF
They routed me from CLE thru DENVER outbound, nearly doubling the length of the trip????
and LOST the first leg of my return from AUS to CLE via ORD........fun, right? [only confirmed ORD to CLE. Getting from AUS to ORD was GONE]
So, I went to fix it and found nothing but business prices for outbound. 2 days later, I found Wanna Get Away with reasonable pricing, so I grabbed it, BUT, for the return, the points pricing was now 3X what it was originally, SO IT WAS HARDLY "FREE". I had to take it because of the timing.
#PISSEDOFF
May 1, 2021, 5:11 pm
#62
Join Date: Mar 2011
Posts: 6,286
SWA independently "changed" my flights to AUS and from AUS--and made a giant mess of BOTH.
They routed me from CLE thru DENVER outbound, nearly doubling the length of the trip????
and LOST the first leg of my return from AUS to CLE via ORD........fun, right? [only confirmed ORD to CLE. Getting from AUS to ORD was GONE]
So, I went to fix it and found nothing but business prices for outbound. 2 days later, I found Wanna Get Away with reasonable pricing, so I grabbed it, BUT, for the return, the points pricing was now 3X what it was originally, SO IT WAS HARDLY "FREE". I had to take it because of the timing.
#PISSEDOFF
They routed me from CLE thru DENVER outbound, nearly doubling the length of the trip????
and LOST the first leg of my return from AUS to CLE via ORD........fun, right? [only confirmed ORD to CLE. Getting from AUS to ORD was GONE]
So, I went to fix it and found nothing but business prices for outbound. 2 days later, I found Wanna Get Away with reasonable pricing, so I grabbed it, BUT, for the return, the points pricing was now 3X what it was originally, SO IT WAS HARDLY "FREE". I had to take it because of the timing.
#PISSEDOFF
If not, reach out to Customer Relations (your best bet is via direct message on Facebook or Twitter on Monday).
You didn't "have to take" anything at any additional cost -- rerouting should be for free since Southwest changed your flights.
May 1, 2021, 5:16 pm
#63
Join Date: Mar 2020
Posts: 71
SWA independently "changed" my flights to AUS and from AUS--and made a giant mess of BOTH.
They routed me from CLE thru DENVER outbound, nearly doubling the length of the trip????
and LOST the first leg of my return from AUS to CLE via ORD........fun, right? [only confirmed ORD to CLE. Getting from AUS to ORD was GONE]
So, I went to fix it and found nothing but business prices for outbound. 2 days later, I found Wanna Get Away with reasonable pricing, so I grabbed it, BUT, for the return, the points pricing was now 3X what it was originally, SO IT WAS HARDLY "FREE". I had to take it because of the timing.
#PISSEDOFF
They routed me from CLE thru DENVER outbound, nearly doubling the length of the trip????
and LOST the first leg of my return from AUS to CLE via ORD........fun, right? [only confirmed ORD to CLE. Getting from AUS to ORD was GONE]
So, I went to fix it and found nothing but business prices for outbound. 2 days later, I found Wanna Get Away with reasonable pricing, so I grabbed it, BUT, for the return, the points pricing was now 3X what it was originally, SO IT WAS HARDLY "FREE". I had to take it because of the timing.
#PISSEDOFF
May 1, 2021, 7:50 pm
#64
Join Date: Feb 2009
Posts: 6,605
Um... was the system not allowing you free changes, as it should have?
If not, reach out to Customer Relations (your best bet is via direct message on Facebook or Twitter on Monday).
You didn't "have to take" anything at any additional cost -- rerouting should be for free since Southwest changed your flights.
If not, reach out to Customer Relations (your best bet is via direct message on Facebook or Twitter on Monday).
You didn't "have to take" anything at any additional cost -- rerouting should be for free since Southwest changed your flights.
I had a similar issue, free changes are only to flights with WGA fares available...............I called and was told the same.
This last round was the first time I ever had problems changing to the flights I wanted.
May 1, 2021, 8:03 pm
#65
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
May 2, 2021, 12:34 pm
#66
Join Date: Feb 2009
Posts: 6,605
When I tried to change it myself in the app all the flights without WGA fares were unavailable.
I would post a screenshot but I have a companion associated with my flight and have to remove her to rebook, the flight I'm on is nearly full so I can't risk losing her spot.
Per all 4 agents I'm watching and waiting for a WGA fare to open.
May 2, 2021, 12:47 pm
#67
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
Well the agents refused to do it for me and I did HUCA 3 times..............of course my flight wasn't cancelled I was just changed to a different flight.
When I tried to change it myself in the app all the flights without WGA fares were unavailable.
I would post a screenshot but I have a companion associated with my flight and have to remove her to rebook, the flight I'm on is nearly full so I can't risk losing her spot.
Per all 4 agents I'm watching and waiting for a WGA fare to open.
When I tried to change it myself in the app all the flights without WGA fares were unavailable.
I would post a screenshot but I have a companion associated with my flight and have to remove her to rebook, the flight I'm on is nearly full so I can't risk losing her spot.
Per all 4 agents I'm watching and waiting for a WGA fare to open.
or twitter.
but if WGA are unavailable for days in either direction if the flight you want and it us june or july, that is the result of the system temporarily blanking out all WGA seats.... something to do with the schedule changes that are happening behind the scenes. Once they are done, WGA fares come back based on regular availability and revenue management policies.
I had a similar issue where many phone agents told me the free companion tickets were "sold out" on the international flight I was booked on... but that revenue tickets were available for purchase. After mild panic in FT, it was determined by customer relations that a script that should have auto populated a particular fare class letter was not run properly.
May 2, 2021, 12:53 pm
#68
Join Date: Feb 2009
Posts: 6,605
customer relations line.
or twitter.
but if WGA are unavailable for days in either direction if the flight you want and it us june or july, that is the result of the system temporarily blanking out all WGA seats.... something to do with the schedule changes that are happening behind the scenes. Once they are done, WGA fares come back based on regular availability and revenue management policies.
I had a similar issue where many phone agents told me the free companion tickets were "sold out" on the international flight I was booked on... but that revenue tickets were available for purchase. After mild panic in FT, it was determined by customer relations that a script that should have auto populated a particular fare class letter was not run properly.
or twitter.
but if WGA are unavailable for days in either direction if the flight you want and it us june or july, that is the result of the system temporarily blanking out all WGA seats.... something to do with the schedule changes that are happening behind the scenes. Once they are done, WGA fares come back based on regular availability and revenue management policies.
I had a similar issue where many phone agents told me the free companion tickets were "sold out" on the international flight I was booked on... but that revenue tickets were available for purchase. After mild panic in FT, it was determined by customer relations that a script that should have auto populated a particular fare class letter was not run properly.
In my case all the agents confirmed the WGA seats were are sold.
I'm also not sure if we are talking about the same things as I'm pretty sure you can add a companion if ANY seat on the flight is available.
May 3, 2021, 11:02 am
#71
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
All of the cleanup process has been run, so if your reservation/account wasn't updated - there was likely something else going on that caused it to be missed (like the note above about a reservation that had been changed more than once).
I could look at your reservation to see if I could determine why it wasn't updated, but I don't have access to make the necessary corrections for you.