Standby possible if I have a checked bag?
I am trying to board an earlier flight to CA today and was told by the gate agent that I can't do this if I have a checked bag. Is this true? I've done this several times before but not sure if rules have changed or he just didn't want to do it.
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Originally Posted by Nathan Drake
(Post 33202002)
I am trying to board an earlier flight to CA today and was told by the gate agent that I can't do this if I have a checked bag. Is this true? I've done this several times before but not sure if rules have changed or he just didn't want to do it.
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Originally Posted by jco613
(Post 33202024)
from what I remember if it’s a tight connection and/or there’s not enough time to reroute the bag this is true. I believe it’s just policy no law domestically.
Ill go check with another agent. Thanks! |
Once the bag is checked It's difficult for them to retrieve it from the baggage system. I've had some success in the past but generally even if that agree it often fails and the bag stays on the original flight.
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Originally Posted by rsteinmetz70112
(Post 33202565)
Once the bag is checked It's difficult for them to retrieve it from the baggage system. I've had some success in the past but generally even if that agree it often fails and the bag stays on the original flight.
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Every time I have flown standby they threw my bags on the standby flight and if I made it great, if not i just picked them up from the baggage office once I arrived since they beat me there. Hopefully that hasn't changed.
...what you can't do is have your bags actually follow you. |
It is entirely dependent on the location and staffing at the time. The primary issue is locating the bag and physically moving it to the new preload for the new flight. There may or may not be time and that takes into account staffing at that point.
Bottom line is you cannot depend on this and the variables such as how many minutes to departure for the standby flight may make all the difference. Remember that if WN does agree to this and then fails, it is obligated to deliver your bag when it does arrive, a very expensive process. |
It was the practice at least some time ago that if it was a direct flight (even with a stop) there was a good chance that they'd put the bag on the first flight regardless of how the passenger was ticketed.
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Originally Posted by Often1
(Post 33203922)
Remember that if WN does agree to this and then fails, it is obligated to deliver your bag when it does arrive, a very expensive process.
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Because that waiver is meaningless under DOT rules if the bag goes missing and the passenger has interim expenses or, as rarely but sometimes happens, the bag gets lost somewhere. All comes down to resources at the moment. Thus, there is no policy to require it and offer it as part of the ticket contract.
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Originally Posted by joshua362
(Post 33204169)
Why not have a set, consistent and published policy for this benefit as it must come up many times every day?
Again, I don't disagree on your point but what you are asking for may actually lead to unintended worse outcomes. |
Originally Posted by Often1
(Post 33204192)
Because that waiver is meaningless under DOT rules if the bag goes missing and the passenger has interim expenses or, as rarely but sometimes happens, the bag gets lost somewhere. All comes down to resources at the moment. Thus, there is no policy to require it and offer it as part of the ticket contract.
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Originally Posted by fiuchris
(Post 33205656)
I think this is actually the crux of many customer service issues across large organizations, especially airlines. I definitely appreciate consistency in policies and there is a lot to be said for a consistent customer experience. On the other hand, going the extra mile, above and beyond, or whatever you want to call it usually means deviating from a policy to help a customer in an specific circumstance. Not everything can be accounted for in a published policy - thus, the published policy is likely going to be more restrictive and customer unfriendly if it excludes events that cannot happen 100% of the time. I see both sides of the coin from both the customer and the employee side.
Again, I don't disagree on your point but what you are asking for may actually lead to unintended worse outcomes. If you dangle a worthwhile carrot, people are going to qualify and bite. If you want to actually deliver the benefit, you have to expect all permutations of its use, i.e., a percentage of people are going to have bags already checked in. Make them sign a voluntary separation agreement and be done with it. Shouldn't give WN a total out if they lose or beat up the bag. "Problem" solved. If you wait for Lawyers and Risk Management (insurance) people to approve or say yes to every possible thing that can go wrong, little would ever get accomplished in this world. |
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