Confirmed: A-list Boarding positions are no longer being recycled
#1
Moderator: Southwest Airlines, Capital One
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Confirmed: A-list Boarding positions are no longer being recycled
A-list boarding numbers are assigned 36 hours before departure. When the member cancels a trip after that time, his boarding position becomes vacant. The next person to check in will get that boarding number. At least that's how it has worked in the past.
Recent flights have me wondering if this has changed. This week both A16 and A17 were absent from the boarding line. There always seems to be at least one missing person in the first five spots.
Maybe they are choosing to board late, for example to avoid virus exposure. Maybe they are no-shows. Or maybe Southwest has changed its software to avoid giving out canceled A-list boarding positions.
Has anyone here recently received a low boarding number, say A20 or lower, checking in normally as a non A-list member?
Recent flights have me wondering if this has changed. This week both A16 and A17 were absent from the boarding line. There always seems to be at least one missing person in the first five spots.
Maybe they are choosing to board late, for example to avoid virus exposure. Maybe they are no-shows. Or maybe Southwest has changed its software to avoid giving out canceled A-list boarding positions.
Has anyone here recently received a low boarding number, say A20 or lower, checking in normally as a non A-list member?
#2
Join Date: Feb 2004
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I haven't seen any reused boarding pass #s since 2018-2019
It used to be when a family member cancels at 3am and another browser window immediately clicks checkin, they would re-draw the same boarding # each time.
Instead from our testing even on full flights, there seems to be an infinite capacity on the higher # C boarding passes. I have seen C's in the high 80s or low 90s.
//with regards to A16 boarding late, that was our exact strategy during the mostly empty covid flights.. hey why not take rows between us and other pax! Us and other A-listers actually had a mini standoff at final boarding once---with both families pretending to not be on the flight, just hanging near the gate until the last minute.. then both aaying go ahead of us "we insist".
It used to be when a family member cancels at 3am and another browser window immediately clicks checkin, they would re-draw the same boarding # each time.
Instead from our testing even on full flights, there seems to be an infinite capacity on the higher # C boarding passes. I have seen C's in the high 80s or low 90s.
//with regards to A16 boarding late, that was our exact strategy during the mostly empty covid flights.. hey why not take rows between us and other pax! Us and other A-listers actually had a mini standoff at final boarding once---with both families pretending to not be on the flight, just hanging near the gate until the last minute.. then both aaying go ahead of us "we insist".
#4
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I would also guess some missing spots are to more people have the premium credit cards and getting free A1-15 boardings. We have done that on some flights. On one flight we got a2 and a3. And there for around 6 people behind us in the A1-a15. I have to assume they bought upgrades right after we did. That would leave their spaces open as well.
#5
Join Date: Oct 2013
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I would also guess some missing spots are to more people have the premium credit cards and getting free A1-15 boardings. We have done that on some flights. On one flight we got a2 and a3. And there for around 6 people behind us in the A1-a15. I have to assume they bought upgrades right after we did. That would leave their spaces open as well.
#6
Join Date: Jul 2013
Posts: 5,813
I'm usually A-16-25 depending on the flight and I've noticed that most of the time there are some missing numbers near me. Some of it could be pre-boarders, family boarders who elect to board with the children or people late to the gatew..
#7
Company Representative - Southwest Airlines
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Good afternoon all!
I don't have the exact date, but we did stop re-using (re-issuing, recycling) boarding pass numbers a couple years ago.
This was based on Customer feedback when someone would check-in last minute and end up in front of an a-lister, or someone who purchased Early Bird.
In order to protect your status benefits, and the purchased EB product those numbers are no longer assigned to the next check-in.
As someone noted above, they get added to the end of the C group.
Please remember that some of those empty spaces are also attributable to preboards, no shows, last minute a-listers, families traveling with children, active duty military, and others who may be invited to board earlier than their assigned position.
I don't have the exact date, but we did stop re-using (re-issuing, recycling) boarding pass numbers a couple years ago.
This was based on Customer feedback when someone would check-in last minute and end up in front of an a-lister, or someone who purchased Early Bird.
In order to protect your status benefits, and the purchased EB product those numbers are no longer assigned to the next check-in.
As someone noted above, they get added to the end of the C group.
Please remember that some of those empty spaces are also attributable to preboards, no shows, last minute a-listers, families traveling with children, active duty military, and others who may be invited to board earlier than their assigned position.
#8
Join Date: Mar 2011
Posts: 6,286
Good afternoon all!
I don't have the exact date, but we did stop re-using (re-issuing, recycling) boarding pass numbers a couple years ago.
This was based on Customer feedback when someone would check-in last minute and end up in front of an a-lister, or someone who purchased Early Bird.
In order to protect your status benefits, and the purchased EB product those numbers are no longer assigned to the next check-in.
As someone noted above, they get added to the end of the C group.
Please remember that some of those empty spaces are also attributable to preboards, no shows, last minute a-listers, families traveling with children, active duty military, and others who may be invited to board earlier than their assigned position.
I don't have the exact date, but we did stop re-using (re-issuing, recycling) boarding pass numbers a couple years ago.
This was based on Customer feedback when someone would check-in last minute and end up in front of an a-lister, or someone who purchased Early Bird.
In order to protect your status benefits, and the purchased EB product those numbers are no longer assigned to the next check-in.
As someone noted above, they get added to the end of the C group.
Please remember that some of those empty spaces are also attributable to preboards, no shows, last minute a-listers, families traveling with children, active duty military, and others who may be invited to board earlier than their assigned position.
Last edited by ursine1; Apr 14, 2021 at 5:39 pm Reason: grammar
#9
Company Representative - Southwest Airlines
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Thanks for the information, will share to get the word out.
Hopefully this user did indeed PM us to look in to the specifics of their reservation.
#10
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We have 3 of those cards, so we get 12 per year. We will be dropping one of those cards next month and have used up the 4 on that card.
#12
Join Date: May 2014
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They are the two seats located in the exit row on one side of the airplane, no extra legroom room even though in the exit row but no seat to the left of you so great for couples hence the luv seat name.
#13
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#14
Join Date: Dec 2017
Posts: 74
Good afternoon all!
I don't have the exact date, but we did stop re-using (re-issuing, recycling) boarding pass numbers a couple years ago.
This was based on Customer feedback when someone would check-in last minute and end up in front of an a-lister, or someone who purchased Early Bird.
In order to protect your status benefits, and the purchased EB product those numbers are no longer assigned to the next check-in.
As someone noted above, they get added to the end of the C group.
Please remember that some of those empty spaces are also attributable to preboards, no shows, last minute a-listers, families traveling with children, active duty military, and others who may be invited to board earlier than their assigned position.
I don't have the exact date, but we did stop re-using (re-issuing, recycling) boarding pass numbers a couple years ago.
This was based on Customer feedback when someone would check-in last minute and end up in front of an a-lister, or someone who purchased Early Bird.
In order to protect your status benefits, and the purchased EB product those numbers are no longer assigned to the next check-in.
As someone noted above, they get added to the end of the C group.
Please remember that some of those empty spaces are also attributable to preboards, no shows, last minute a-listers, families traveling with children, active duty military, and others who may be invited to board earlier than their assigned position.
I'm a tiny bit surprised by the fact that there was customer feedback opposed to the recycling of boarding numbers. When I've had to make a last minute change, I was glad that someone out there was going to get an unexpectedly good boarding position.
#15
Company Representative - Southwest Airlines
Join Date: Nov 2007
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Posts: 798
Thanks for the info! Out of curiosity, do you know if anything is in place for the boarding numbers that are abandoned by A lister cancellations to be recycled for other A listers who missed the T-36 cutoff?
I'm a tiny bit surprised by the fact that there was customer feedback opposed to the recycling of boarding numbers. When I've had to make a last minute change, I was glad that someone out there was going to get an unexpectedly good boarding position.
I'm a tiny bit surprised by the fact that there was customer feedback opposed to the recycling of boarding numbers. When I've had to make a last minute change, I was glad that someone out there was going to get an unexpectedly good boarding position.
Currently their is logic in place to never re-use those numbers. I am not aware of any effort to reserve abandoned a-list positions for last minute a-listers - but that doesn't mean it isn't being discussed.
Of course, we already have the boarding process of allowing any a-listers to board after the A boarding group that also helps to resolve this.
I'll happily pass along the suggestion!