No more middle seats possibly full emails?
I booked a flight last week and swore I received an email, as I have several times in the last year, saying middle seats might be full. I made a note to call Southwest a few days later and did. The agent said they were no longer sending out those emails but allowed me to change my flight. We figured I might have been one of the last to get one or I was just mistaken. Was this change announced anywhere? I searched the forum and haven't seen anyone reference it.
I understand they want to get back to normal but I appreciated those messages which acted as an early alert to move my flight around if possible. Being based out of Florida, it's been a bonkers month with most flights full and more than once the messages prompted a change. If they aren't sending these out, I wonder if they will let us call and get a sense how full a flight might be? |
I don't know if there was an announcement or anything, but my last trip (a couple of weeks ago) I did not receive those email notifications, but both the outbound and return flights were full.
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Originally Posted by matt21
(Post 33132954)
Being based out of Florida, it's been a bonkers month with most flights full
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Not announced (just like the move back to the old boarding system), no more emails.
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There's not really any open flights to move to anymore. Spring breaks and pent up demand baby! I for one am glad things are trending closer to normal.
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I did get the email on 3/14 for my 3/17 ex-Florida flight. Haven't take any WN flight after that, so I didn't know it was stopped.
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WN, just like other carriers, is moving back to normal operations. The broader issue is matching capacity to demand to keep PRASM high enough. No longer in simple survival mode.
Going forward, if you are seeing flights regularly with empty seats, look for a frequency cuts. |
The flight I switched to had less than 50 people so it was a good trade. I do hope that customer service continues to provide load information when we call in to ask, even if it means paying more to switch to a less full flight on short notice.
My last 2 calls to Southwest have been top notch in terms of customer service and willingness to accommodate such changes. |
With most of the older population becoming vaccinated and the younger 20 somethings not caring much about Covid, the US is quickly returning to business as usual. Even in NY, our travel quarantine ends April 1.
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Originally Posted by Often1
(Post 33137692)
WN, just like other carriers, is moving back to normal operations. The broader issue is matching capacity to demand to keep PRASM high enough. No longer in simple survival mode.
Going forward, if you are seeing flights regularly with empty seats, look for a frequency cuts. |
Originally Posted by matt21
(Post 33138336)
The flight I switched to had less than 50 people so it was a good trade. I do hope that customer service continues to provide load information when we call in to ask, even if it means paying more to switch to a less full flight on short notice.
My last 2 calls to Southwest have been top notch in terms of customer service and willingness to accommodate such changes. |
Originally Posted by lougord99
(Post 33145996)
Did they give you load information? I believe that in before times they considered load info proprietary and would not give that out.
They won't give you all the loads if you blindly ask for a spreadsheet etc :) But once they already see you have a booking they have been very accomodating in my case to check things a day or two +/-. |
I was on a flight from OKC to MCO via ATL. First flight was a load of 40. Everyone had their own row.
Connection had three open seats, somehow I got lucky that no one sat between me and the pax in the window. The only reason it wasn't full in an oversell was that six people didn't show. |
Originally Posted by lougord99
(Post 33145996)
Did they give you load information? I believe that in before times they considered load info proprietary and would not give that out.
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Who are you asking? I usually ask at the gate and they usually tell me.
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