I think he was talking about, there are some situations and date combinations, you can change a flight and SW doesn't charge you extra for it. in example, book a flight on a day for $59 and then you can change it to a different day where that flight is $259 and you don't get charged the difference. This has been ongoing for SW for some days for some reason. Related to the MAX issue. Doctor of Credit has info on it. It is on again and off again result.

If so, there's a whole thread on this. ;)

I have two $100 separate TFs ($200 total travel funds) that expire in about a week, and I cannot fly anywhere. What can I do?
What are my options for this $200 TFs?
Purchased and Cancelled these flights in December 2019, and SW stated cannot be turned into RR and extension is $100 for each so pointless

I find it ironic that you made multiple posts on the same forum begrudging the success of your fellow travelers who were helped here. Can you name the appropriate deadly sin this illustrates? I'd think it would be more productive to use this forum for its intended purpose -- to share and learn.

Interesting about Air Canada because they would not refund my business class tickets R/T from Vegas to Copenhagen in July/August although they cancelledevery flight in and out of Vegas during that time. All I could get was travel credit, which I refused. I will NEVER book with Air Canada again. After several months, I just got a 75% refund under the "cancel for any reason" portion of my travel insurance coverage.

Just adding a data point.

I have about ~ $500 in travel funds expiring or recently expired after the September 7, 2020 date.
I called in and also spoke to their twitter customer service, and was not able to get either an extension or a conversion to points (though I was able to convert other travel funds).

My takeaway: It's somewhat reasonable for the airlines to not accept the financial risk from covid, due to various lockdown orders preventing travel. However, I think how (covid) risk is distributed between carrier and passenger is now a real concern for future flights for me. I will seek to fly another carrier whenever possible and likely only do point reservations with WN.

It's good to be aware of all risks, not just those you experienced. Travelling on points/miles can be more flexible and less expensive. But there are even fewer recourses if an airline decides to wipe out your point balance.

Cancel the flight. After the funds expire call customer service. The typical experience is to be offered a one-time extension for a ~$100 fee. Some value is always better than no value.

BTW, if you have any other expiring funds that you're certain you won't use, roll them in. The goal is to salvage as much as possible with a single fee.

Good luck!

Thanks! What if I just request a refund back to my card?

I've never heard of that happening.

Not going to happen.

Call them and ask; let us know how it goes

I have a travel fund expiring in Jan 2021. If I book a flight for Jan (before the expiration) and then push it out to a future date, will Southwest's system honor the travel fund? I didn't realize until today that travel had to be completed by the expiration.

no, if you book a trip with January 2021 funds it won't allow you to change the flight to a date later than the original expiration date.