Funds to Point Conversion Now Live!

Old Oct 17, 20, 10:26 pm
  #76  
nsx
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Originally Posted by libralibra View Post
you missed the deadline of 9/7.
We will see a lot of this over the next 7 weeks. I hope Southwest opens a new funds conversion window to help customers who did not read the terms carefully.
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Old Oct 18, 20, 3:04 am
  #77  
 
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Originally Posted by nsx View Post
We will see a lot of this over the next 7 weeks. I hope Southwest opens a new funds conversion window to help customers who did not read the terms carefully.
A lot of people simply rebooked and mistakenly thought that doing so during the covered period would extend their funds should they later need to cancel. And, those who did actually cancel, but rebooked the same day (not waiting at least overnight for the system to extend the funds) are now discovering that their funds were never extended.

Also, many customers simply rebooked in good-faith, multiple times, with hopes of actually flying, only to discover that now their funds are nearing expiration. And that despite their destination still being unavailable, or under quarantine, Southwest is making no accommodation for them.

Sadly, my current understanding is that additional accommodations are very unlikely.
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Old Oct 28, 20, 3:27 pm
  #78  
 
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Originally Posted by synk View Post
Oops. I now have $96 in funds expiring Dec 20. Are there any alternate ways to salvage or are these funds pretty much lost?
I am in the same situation. I missed the 9/7 deadline and I have $98 in funds expiring 12/31/2020. Hoping for another extension from Southwest.
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Old Nov 5, 20, 3:35 pm
  #79  
 
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Hi all,

I have been off the forums for much of this year. I have funds expiring Dec 2020. I checked WN website/app a few times, I was never offered an opportunity to convert to points, or to extend the date. My understanding, reading this thread is:
- There was a trick, which involved purchase a dummy flight using the funds and then canceling that flight to generate a new exp date
- That trick had to have been completed before Sept 7
- My funds are now likely to expire worthless.

Is this right? Is there any way to salvage value from these funds?

Thanks,
bmir
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Old Nov 5, 20, 3:44 pm
  #80  
 
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Originally Posted by bmir View Post
Hi all,

I have been off the forums for much of this year. I have funds expiring Dec 2020. I checked WN website/app a few times, I was never offered an opportunity to convert to points, or to extend the date. My understanding, reading this thread is:
- There was a trick, which involved purchase a dummy flight using the funds and then canceling that flight to generate a new exp date
- That trick had to have been completed before Sept 7
- My funds are now likely to expire worthless.

Is this right? Is there any way to salvage value from these funds?

Thanks,
bmir
All correct.

Once your funds are expired, you can contact Customer Relations (I recommend via Twitter or Facebook direct message) and request reissue as a Voucher. You have 6 months from expiration in which to make the request, and the voucher, if granted, will be valid for 6 months from date of issue. The fee for this is currently $100, which is deducted from the balance.
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Old Nov 9, 20, 11:56 am
  #81  
 
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I don't suppose anyone has had luck getting Southwest to convert a voucher expiring before September 7, 2022? I didn't realize there was a hack - my understanding was that Southwest credits kept their original date (for me, Feb 2021).

Very frustrating.
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Old Nov 9, 20, 12:44 pm
  #82  
 
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So, are you saying you will not be flying with Southwest for two years?
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Old Nov 9, 20, 12:51 pm
  #83  
 
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Originally Posted by NoStressHere View Post
So, are you saying you will not be flying with Southwest for two years?
The date he mentioned, Feb 2021, is only 3 months away and during a time when everyone is being encouraged not to travel.
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Old Nov 9, 20, 1:40 pm
  #84  
 
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Originally Posted by hkcj View Post
I don't suppose anyone has had luck getting Southwest to convert a voucher expiring before September 7, 2022? I didn't realize there was a hack - my understanding was that Southwest credits kept their original date (for me, Feb 2021).

Very frustrating.
Unfortunately, no. Southwest is no longer making accommodations due to the pandemic, and right now is playing things rather by the book.

It remains unclear at this point if Southwest will eventually offer any kind of additional accommodations.

Depending on the amount of your funds, your best bet would be to request reissue as a voucher within 6 months following the funds expiration. The fee for this is $100.
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Old Nov 9, 20, 2:30 pm
  #85  
 
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Originally Posted by ursine1 View Post
Unfortunately, no. Southwest is no longer making accommodations due to the pandemic, and right now is playing things rather by the book.

It remains unclear at this point if Southwest will eventually offer any kind of additional accommodations.

Depending on the amount of your funds, your best bet would be to request reissue as a voucher within 6 months following the funds expiration. The fee for this is $100.
Thanks, with luck I'll just be able to book a flight somewhere by February
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Old Nov 9, 20, 8:03 pm
  #86  
 
Join Date: Dec 2017
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Anyone else not flying during the pandemic and debating whether to convert their travel funds to points?

I have a decent amount of travel funds with the covid extended expiry. I'd much rather keep them as travel funds so my flying on them can count toward maintaining (or regaining, depending on how things go) my status, but I'd really like the lack of expiry that comes with points as I know I'm not going to fly until we're in an entirely different situation with covid.

As it stands, I'm thinking to convert my funds to points to make sure I don't lose them entirely depending on how covid plays out. I'd really rather retain the ability to earn with them, but it seems too risky to not convert to points.
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Old Nov 10, 20, 6:14 am
  #87  
 
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Originally Posted by mdword View Post
Anyone else not flying during the pandemic and debating whether to convert their travel funds to points?

I have a decent amount of travel funds with the covid extended expiry. I'd much rather keep them as travel funds so my flying on them can count toward maintaining (or regaining, depending on how things go) my status, but I'd really like the lack of expiry that comes with points as I know I'm not going to fly until we're in an entirely different situation with covid.

As it stands, I'm thinking to convert my funds to points to make sure I don't lose them entirely depending on how covid plays out. I'd really rather retain the ability to earn with them, but it seems too risky to not convert to points.
Yes... and I have delayed converting, but pretty sure I will.
Only disadvantage is that flights booked with points do not earn you anything. For those like me that will not be earning CP, or A List, it does not matter.

The big advantage is you can use points to book tickets for anybody.
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