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How Exactly Does WN No Show & Cancel Work in Internal System for WGA Fares

How Exactly Does WN No Show & Cancel Work in Internal System for WGA Fares

Old Aug 7, 20, 6:34 am
  #1  
Original Poster
 
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
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How Exactly Does WN No Show & Cancel Work in Internal System for WGA Fares

I am interested to know exactly what happens when you no show a flight, or cancel a WN flight. Consider the following scenarios:

No Show with Reaccommodation:
When you no show a WGA flight, eeventually you receive an email saying the funds have been forfitted. I believe I have seen these emails both immediately at departure and also with in just before 2 hours after departure. How does the airport handle if you appear just after your flight departs to be protected under the official or unofficial 2 hour rule?

I'm wondering more precisely when the e-ticket coupons are placed in a voided rather than open status. Some other airlines have similar policies, but the e-ticket coupons are not voided until an overnight process runs or sometimes it appears the process is not run up until a couple of days after the flight.

Cancel Flight Fly Later
Lets say you are booked BWI MDW at 06:00 and you want to fly later standby. Instead of letting the ticket go in to a no show status, you proactively cancel the flight. Are the e-ticket coupons for that original reservation still in an open status ready to be used? I know for A List and A List Preferred officially they only offer standby on earlier flights, but I'm wondering if you cancel your reservation and show up at the airport later on the same day if the airport can readily put you on standby for a later flight?

Or, alternativley, when you cancel the reservation does the system do something more drastic than just keeping your original e-ticket coupons in an open status precluding an agent from using that PNR for travel later that day?
jetsetter is offline  
Old Aug 7, 20, 2:35 pm
  #2  
 
Join Date: Dec 2006
Location: SNA
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FWIW, pre-dumpster-fire-year at least, I'd had two WGA no-shows- one where I was late getting to the airport, another when I'd booked a previous day's return and spaced cancelling it. The first case was in the middle of the day, so there were other possibilities to get home (i.e., potential "flat-tire rule"), so I didn't get an E-mail from WN, but I was still able to transfer the $$ to another flight. But the latter case was for a last-of-the-day flight and WN sent a forfeiture E-mail as soon as it went into "forfeit status" (thankfully it was a $39 special).
kennycrudup is offline  
Old Aug 7, 20, 4:39 pm
  #3  
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: No change fees keep me tied to WN. Hilton and Choice hotels primarily.
Posts: 6,179
I don't understand how anyone but an insider could answer your questions and I doubt an insider would be willing to answer your questions.
lougord99 is offline  
Old Aug 7, 20, 7:18 pm
  #4  
 
Join Date: May 2005
Posts: 3,842
OP is seeking proprietary information, which is not allowed here.
smmrfld is offline  
Old Aug 8, 20, 9:32 am
  #5  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
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Originally Posted by smmrfld View Post
OP is seeking proprietary information, which is not allowed here.
I guess.... but maybe some experience from those that have gone through these type of issues?
NoStressHere is offline  
Old Aug 10, 20, 9:38 am
  #6  
Company Representative - Southwest Airlines
 
Join Date: Nov 2007
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I honestly don't know the parameters for the timing of when a ticket goes to no-show status and funds are forfeited.

However, on your question about canceling. When you cancel, the ticket (coupon) is closed out and the funds are moved to an RTF.
So, if you cancel you no longer have a ticket to standby on, or a way to generate a boarding pass to get through TSA.
SWAVictor is offline  
Old Aug 14, 20, 7:42 pm
  #7  
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Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,962
Yes, I figured someone would have a ffirst hand experience and there are likely many WN employees on the board. Lots of proprietary information is exchanged online despite likely corporations not being happy about it. For insttance, WN's recent employee memo on specific internal procedures how to handle someone not wearing a mask were posted directly on one of the largest frequent flyer blogs. I found it interesting to read these behind the scenes procedures for flight attendants and CS agents. It even mentioned what screen the CS agent would need to use to refund the ticket and what internal reports an FA would file.

That is interesting when you cancel it doesn't just keep the ticket in open status say
BWIMDW Open
that it apparently converts the ticket coupon in to some kind of instrument immediatley upon cancel.

It would be nice if we could standby for later and not just earlier flights as A List and AList Pref.

And it would be interesting to know more about how the no show works and if the airport can directly reinstate your ticket or if they have to ask Source of Support (WN's internal employee agent help desk.) if you show up after a res has been cancelled as no show.

I might even be willing to test it myself with say a $39 fare.
jetsetter is offline  
Old Aug 14, 20, 8:25 pm
  #8  
 
Join Date: May 2020
Programs: Southwest Companion Pass holder and A List Preferred. Marriott Gold
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I once called to reschedule my flight free of charge in April (coronavirus times) 5 minutes after the flight departed. I missed the 10 minute deadline, but they kindly rescheduled me to a date of my choosing. I don't know if this was because of coronavirus or standard for them to reschedule if you call.

Also an A List preferred if that changed anything.
ayande176 is offline  
Old Aug 20, 20, 6:24 am
  #9  
 
Join Date: Oct 2003
Location: Traveling the World
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When you purchase a ticket the Coupon is Open once you fly it changes to Flown. If you cancel before the 10 min cutoff the system knows to keep your Funds open unless overridden will void ticket and close out the voucher
danielonn is offline  

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