Flight time change, can I get refund?
Jun 18, 2020, 4:57 am
#1
Original Poster
Join Date: May 2019
Posts: 66
Flight time change, can I get refund?
I received an email today stating my flight WN2648 19:05 - 20:25 from LAX to PHX on August 28th has been moved to flight WN400 18:35 - 20:00 August 28th. What I would like to know is if I am able to decline this change and receive a refund? It's a Wanna Get Away fare.
Due to Covid-19 travel restrictions it is unlikely I will be able to travel to the US in August and I'm planning to cancel my trip. But I have two domestic flights that I can only cancel for a voucher. If I can get cash refunds for flights I would prefer that as I might never use those vouchers. So I am wondering if the above change makes me eligible for a cash refund for this flight?
Due to Covid-19 travel restrictions it is unlikely I will be able to travel to the US in August and I'm planning to cancel my trip. But I have two domestic flights that I can only cancel for a voucher. If I can get cash refunds for flights I would prefer that as I might never use those vouchers. So I am wondering if the above change makes me eligible for a cash refund for this flight?
Jun 18, 2020, 11:11 am
#4
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
I'd push for it. Official CoC has said if YOUR flight is cancelled or cannot be operated.
"My flight was cancelled and I am not happy with the new suggested flight #" might be all you need to say. Twitter agents are usually better than calling the general reservation/sales #.
Additional reasons, if asked, would of course be based on your individual circumstances. Do you have a work conference call that does not end until 18:30? Or is your spouse unable to get you to the airport until after 6pm?
"My flight was cancelled and I am not happy with the new suggested flight #" might be all you need to say. Twitter agents are usually better than calling the general reservation/sales #.
Additional reasons, if asked, would of course be based on your individual circumstances. Do you have a work conference call that does not end until 18:30? Or is your spouse unable to get you to the airport until after 6pm?
Jun 18, 2020, 12:54 pm
#5
Original Poster
Join Date: May 2019
Posts: 66
I'd push for it. Official CoC has said if YOUR flight is cancelled or cannot be operated.
"My flight was cancelled and I am not happy with the new suggested flight #" might be all you need to say. Twitter agents are usually better than calling the general reservation/sales #.
Additional reasons, if asked, would of course be based on your individual circumstances. Do you have a work conference call that does not end until 18:30? Or is your spouse unable to get you to the airport until after 6pm?
"My flight was cancelled and I am not happy with the new suggested flight #" might be all you need to say. Twitter agents are usually better than calling the general reservation/sales #.
Additional reasons, if asked, would of course be based on your individual circumstances. Do you have a work conference call that does not end until 18:30? Or is your spouse unable to get you to the airport until after 6pm?
I don't have any personal circumstances that would cause the timing to be an issue, it's more that I won't be able to travel to the US any more and I'm looking for any excuse to ask for a cash refund over a voucher - to be honest. I'm not sure they'd like that reasoning though. I plan to travel to the US next year but I won't need the flight on that trip so a voucher wouldn't be ideal. I have the same issue with a Delta flight in the opposite direction (PHX to LAX) in September so hoping they make flight changes as well.
Jun 18, 2020, 1:37 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Of course you have circumstances.... chance of success might be tied to what you tell them.
Jun 18, 2020, 3:28 pm
#8
Original Poster
Join Date: May 2019
Posts: 66
I'm reading through the CoC but it's not clear to me which bit. Is it 9.a.1?
I'm guessing ii applies? But section 4c then confuses me as my ticket is non-refundable (Wanna Get Away).
Failure to Operate as Scheduled
(1) Canceled Flights or Irregular Operations. In the event Carrier cancels or fails to operate any flight according to Carrier’s published schedule, or changes the schedule of any flight, Carrier will, at the request of a Passenger with a confirmed Ticket on such flight, take one of the following actions:
(i) Transport the Passenger at no additional charge on Carrier’s next flight(s) on which space is available to the Passenger’s intended destination, in accordance with Carrier’s established reaccommodation practices; or
(ii) Refund the unused portion of the Passenger’s fare in accordance with Section 4c
(1) Canceled Flights or Irregular Operations. In the event Carrier cancels or fails to operate any flight according to Carrier’s published schedule, or changes the schedule of any flight, Carrier will, at the request of a Passenger with a confirmed Ticket on such flight, take one of the following actions:
(i) Transport the Passenger at no additional charge on Carrier’s next flight(s) on which space is available to the Passenger’s intended destination, in accordance with Carrier’s established reaccommodation practices; or
(ii) Refund the unused portion of the Passenger’s fare in accordance with Section 4c
Jun 18, 2020, 4:04 pm
#9
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
I've had flight #s change (due to aircraft swap) without the times changing at all and still been able to refund.
Jun 18, 2020, 4:12 pm
#10
Original Poster
Join Date: May 2019
Posts: 66
ii applies. if carrier does not operate booked flight #, passenger gets to cancel for refund at passenger choice. This overrides the standard WGA fare rules
I've had flight #s change (due to aircraft swap) without the times changing at all and still been able to refund.
I've had flight #s change (due to aircraft swap) without the times changing at all and still been able to refund.
Jun 18, 2020, 4:17 pm
#11
Join Date: Feb 2015
Location: DCA, TUL
Programs: Biscoff Medallion, A-Hole Preferred
Posts: 56
If the real change is only thirty minutes they may balk, but all you have to do is say, "Hi, I'd like a refund to the original payment method on confirmation ABCDEF that y'all cancelled, the original flight number was 1234" to the Twitter team and if it's eligible they process it within around a day for me, a US-based US cardholder.
Jun 19, 2020, 4:56 pm
#14
Join Date: Mar 2011
Posts: 6,286
Jun 19, 2020, 7:44 pm
#15
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
I don't understand the difference, nor does it matter. If I have an issue that easily be explained, I will always do Facebook or Twitter. If it is more complicated and requires back and forth to resolve, the phone still must be used.