Extensions of Elite Status, CP, Travel funds, and option to convert funds to points
May 16, 2020, 3:15 am
#181
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
We earned our CP in February of 2020 which will be valid thru Dec 31, 2021. I reached out to SWA to see if we, too, would receive a 6 month extension since we earned it but really cannot use it due to COVID19. I was told that they will not be giving US an extension which I view as a total rip-off. They should be able to extend ours, too.
Has anyone else encountered this situation?
Has anyone else encountered this situation?
Total rip off? How do you figure that?
They are still flying planes everyday. You can fly if you want to. Sure, we would love an extension and maybe it will happen at a later date. And maybe not.
Give me a break.
May 16, 2020, 8:01 am
#182
Join Date: May 2005
Posts: 4,870
We are in the same boat! Earned ours in February 2020. I've reached out to SWA several times and it's always the same answer ... we aren't doing anything for you. VERY disappointed in that response and hope that it changes. If they don't make things right and fair, we will never again go to extra effort and expense to earn the CP for two years!
May 16, 2020, 8:06 am
#183
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
We are in the same boat! Earned ours in February 2020. I've reached out to SWA several times and it's always the same answer ... we aren't doing anything for you. VERY disappointed in that response and hope that it changes. If they don't make things right and fair, we will never again go to extra effort and expense to earn the CP for two years!
I can not believe someone would take the time to "reach out several times".
May 18, 2020, 7:32 pm
#184
Join Date: Dec 2018
Posts: 825
I recently used travel funds with a sep 7 2022 expiration for the $11.20 taxes on a domestic award flight. When I canceled the travel funds were listed as 4/15/21 which was a year from booking but they changed back to 9/7/22. This data point seems to indicate after the extension window ends these travel funds with the extension date will be good 12 months from booking date.
May 18, 2020, 7:33 pm
#185
Join Date: Dec 2018
Posts: 825
May 19, 2020, 7:01 am
#186
Join Date: Aug 2014
Posts: 1,303
I couldn't find the thread on the 25% rebate back on RR for credit card points (above 6,000 RR) with the chase cards for April/May/June. DId anyone get the 25% back on the SUB as well or did SW sniff that out? I know what the language says on the promo in my SW account but many folks last year mentioned they got the SUB and 25% more.
May 19, 2020, 11:34 am
#187
Join Date: Oct 2014
Location: LAS
Posts: 211
I recently used travel funds with a sep 7 2022 expiration for the $11.20 taxes on a domestic award flight. When I canceled the travel funds were listed as 4/15/21 which was a year from booking but they changed back to 9/7/22. This data point seems to indicate after the extension window ends these travel funds with the extension date will be good 12 months from booking date.
"It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase."
May 19, 2020, 12:28 pm
#188
Join Date: Dec 2019
Posts: 240
Yes that is accurate. Per this page: https://www.southwest.com/Coronaviru...=REFUND-POLICY
"It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase."
"It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase."
May 19, 2020, 12:58 pm
#189
Join Date: Oct 2014
Posts: 103
Or, maybe, it's more likely that SW hasn't made a decision on the 2020 CPs yet, they will all be treated the same, and it won't matter how much corporate boot licking one performs?
May 19, 2020, 1:54 pm
#190
Join Date: May 2005
Posts: 4,870
Did SW extend your 2020-earned CP an extra 6-months to June 2022? I can only assume that you sent SW all of your data points about the incredible value you provide to SW, and then they showered you with praise and granted you a special extension that no one else got (especially those NASTY credit card CP earners, UGH!! How dare they earn a CP according to the terms of the program?!)
Or, maybe, it's more likely that SW hasn't made a decision on the 2020 CPs yet, they will all be treated the same, and it won't matter how much corporate boot licking one performs?
Or, maybe, it's more likely that SW hasn't made a decision on the 2020 CPs yet, they will all be treated the same, and it won't matter how much corporate boot licking one performs?
May 20, 2020, 11:27 am
#191
Join Date: Aug 2017
Posts: 98
My A-list is set to expire May 30, 2020 which I earned by meeting promotional requirements last February (fly 3 RTs, or 6 OWs to get A-list extended for 1 year). I sent an twitter message to WN to check in on getting the status extended through December 31, 2021 since I believe I fall in the category of the following.
For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021.
To my surprise, Southwest CSR said I am not eligible to get my status extended with the following message.
For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021.
To my surprise, Southwest CSR said I am not eligible to get my status extended with the following message.
After reviewing your account, I found that you were opted in and participated in an A-List Tier Challenge in February of last year which granted you A-List for 12 months after the promotional requirements were met. That said, your promotional A-List status went into effect in May 2019, and is set to expire on May 31 of this year, and is not eligible for the extension exception. I apologize for any disappointment or inconvenience in this regard. Please know that your patronage and participation in Rapid Rewards means the world to us, and we hope to share the friendly skies with you for years to come!
May 20, 2020, 12:20 pm
#192
Join Date: Apr 2014
Posts: 1,638
My A-list is set to expire May 30, 2020 which I earned by meeting promotional requirements last February (fly 3 RTs, or 6 OWs to get A-list extended for 1 year). I sent an twitter message to WN to check in on getting the status extended through December 31, 2021 since I believe I fall in the category of the following.
For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021.
To my surprise, Southwest CSR said I am not eligible to get my status extended with the following message.
For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021.
To my surprise, Southwest CSR said I am not eligible to get my status extended with the following message.
May 20, 2020, 12:36 pm
#193
Join Date: Aug 2017
Posts: 98
I understand your perspective, and I apologize for any confusion or misunderstanding, OutofToiletPaper. Since your A-List Tier Challenge granted you promotional A-list status in 2019, and you did not meet the requirements in 2019 to extend your A-List Tier status through December 31, 2020, you are not eligible for the extension through December 31, 2021.
May 20, 2020, 12:44 pm
#194
Join Date: Apr 2014
Posts: 1,638
Yes I did and I either got a clueless CSR or Southwest was not clear in their communication out regarding status extensions. This was their response:
I understand your perspective, and I apologize for any confusion or misunderstanding, OutofToiletPaper. Since your A-List Tier Challenge granted you promotional A-list status in 2019, and you did not meet the requirements in 2019 to extend your A-List Tier status through December 31, 2020, you are not eligible for the extension through December 31, 2021.
I understand your perspective, and I apologize for any confusion or misunderstanding, OutofToiletPaper. Since your A-List Tier Challenge granted you promotional A-list status in 2019, and you did not meet the requirements in 2019 to extend your A-List Tier status through December 31, 2020, you are not eligible for the extension through December 31, 2021.
May 20, 2020, 1:03 pm
#195
Join Date: Aug 2017
Posts: 98
Yea, disappointed with the response I received. Will probably call in to speak with another agent or send another message in a few days to see if this is as intended.