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Unprecedented extension of travel funds expiration dates

Unprecedented extension of travel funds expiration dates

Old Mar 25, 20, 10:06 pm
  #46  
 
Join Date: Mar 2010
Posts: 43
I think this will be extended at some point again so if you wait you will likely be rewarded.

But, maybe not. Magic 8 ball says... roll again.
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Old Mar 26, 20, 7:36 am
  #47  
 
Join Date: Oct 2019
Programs: SWA
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Originally Posted by ursine1 View Post
With some thought it should be easy to figure out how anyone with travel funds expiring prior to June 30, 2021 can now extend those funds through June 30, 2021.
So, hypothetically speaking, if I booked a flight now in the coming months with credit that expires in August, cancelled the flight, it would be reset to June 2021?
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Old Mar 26, 20, 1:01 pm
  #48  
 
Join Date: Jan 2015
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Originally Posted by hansolo2019 View Post
So, hypothetically speaking, if I booked a flight now in the coming months with credit that expires in August, cancelled the flight, it would be reset to June 2021?
I don't think so. My travel funds expires in July 2020. I booked a flight using the travel funds. Waited a few days, then canceled. Travel funds still has expiration date of July 2020.
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Old Mar 26, 20, 3:43 pm
  #49  
 
Join Date: Mar 2020
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Originally Posted by Beetlesauce View Post
I don't think so. My travel funds expires in July 2020. I booked a flight using the travel funds. Waited a few days, then canceled. Travel funds still has expiration date of July 2020.
I don't think any travel funds have been updated to June 2021 yet. They said it would be a few weeks.
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Old Mar 26, 20, 6:30 pm
  #50  
 
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Welcome to Flyertalk Wesley Tacker
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Old Mar 26, 20, 8:22 pm
  #51  
 
Join Date: Feb 2004
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After 40min of an agent helping me on Twitter and 90min of help from a tireless phone agent, I am on my way to refunds for two WGA trips that Southwest cancelled (Los Cabos last and this weekend).

​​​​​Or at least I was until the call dropped. At no time did they push me to accept credit, even though some of the bookings had used travel funds from ticket exchange they agreed to redund all to the original CC.

The hardest part was overcoming the system marking last week's flights which were marked 'flown'. Apparently them cancelling the Mexico portion did not remove the domestic flight connection. And A-list status auto checkin complicated it into thinking we flew.
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Old Mar 26, 20, 8:24 pm
  #52  
nsx
Moderator: Southwest Airlines
 
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I moved an April trip to June despite the fact that the funds had a May 2020 expiration date. The funds now expire on the date of the June trip. If I end up not flying that trip, will the funds be lost? I doubt anyone but the programmers know.
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Old Mar 26, 20, 11:57 pm
  #53  
 
Join Date: Mar 2011
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Originally Posted by expert7700 View Post
After 40min of an agent helping me on Twitter and 90min of help from a tireless phone agent, I am on my way to refunds for two WGA trips that Southwest cancelled (Los Cabos last and this weekend).

​​​​​Or at least I was until the call dropped. At no time did they push me to accept credit, even though some of the bookings had used travel funds from ticket exchange they agreed to redund all to the original CC.

The hardest part was overcoming the system marking last week's flights which were marked 'flown'. Apparently them cancelling the Mexico portion did not remove the domestic flight connection. And A-list status auto checkin complicated it into thinking we flew.
Interesting. That's hopeful news. Odd that they're (allegedly) refunding the travel funds to your credit card. Technically, that's a violation of Visa/Mastercard's respective Merchant Agreements, but it's not unheard of. Please do let us know when the refunds are actually received.
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Old Mar 27, 20, 12:04 am
  #54  
 
Join Date: Mar 2011
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Originally Posted by nsx View Post
I moved an April trip to June despite the fact that the funds had a May 2020 expiration date. The funds now expire on the date of the June trip. If I end up not flying that trip, will the funds be lost? I doubt anyone but the programmers know.
Even though you used the "change" function, the fact that it allowed you to use travel funds past their expiration date would seem to suggest that the expiration date has already been revised, in some fashion. Assuming the fare hasn't increased, you could cancel and rebook. That should ensure the funds' expiration is set to June 30, 2021.
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Old Mar 27, 20, 12:13 am
  #55  
 
Join Date: Mar 2019
Posts: 92
I'm extremely confused. I had a flight booked in April that I just canceled for $278. When I go to my travel funds, it is showing that they expire in October 2020. I used $3 worth of travel funds when I booked my flight for April - maybe they expired in October 2020, I don't know. But now they are telling me the other $275 also expire in October 2020 because of that travel credit? They want me to use these travel funds the middle of a pandemic?! Is this really Southwest's policy?? I literally can't take this flight in April - my state and the state I was going to are both under mandatory stay-at-home orders.

Last edited by oreocookies; Mar 27, 20 at 12:18 am
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Old Mar 27, 20, 12:45 am
  #56  
 
Join Date: Mar 2011
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Originally Posted by oreocookies View Post
I'm extremely confused. I had a flight booked in April that I just canceled for $278. When I go to my travel funds, it is showing that they expire in October 2020. I used $3 worth of travel funds when I booked my flight for April - maybe they expired in October 2020, I don't know. But now they are telling me the other $275 also expire in October 2020 because of that travel credit? They want me to use these travel funds the middle of a pandemic?! Is this really Southwest's policy?? I literally can't take this flight in April - my state and the state I was going to are both under mandatory stay-at-home orders.
Anytime you apply travel funds to a booking, that booking (and any resultant travel funds) takes on the earliest expiration date of any funds applied. Your $3 travel funds tainted your $275.

However: Southwest is currently extending the expiration date of any funds created March 1 - May 31, 2020, to expire June 30, 2021. It will take some time before the system reflects the new expiration date of your funds.

Coronavirus (COVID 19) Travel Information
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Old Mar 27, 20, 12:51 am
  #57  
 
Join Date: Mar 2019
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Originally Posted by ursine1 View Post
Anytime you apply travel funds to a booking, that booking (and any resultant travel funds) takes on the earliest expiration date of any funds applied. Your $3 travel funds tainted your $275.

However: Southwest is currently extending the expiration date of any funds created March 1 - May 31, 2020, to expire June 30, 2021. It will take some time before the system reflects the new expiration date of your funds.

Coronavirus (COVID 19) Travel Information
I guess that's what was unclear to me, if this travel fund was created anew or not, since it technically piggybacked on an older travel fund. There was no chance I wasn't going to take that flight, so to now hold $275 hostage over a $3 credit in the middle of a pandemic would be utter BS.
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Old Mar 27, 20, 7:18 am
  #58  
 
Join Date: Jun 2019
Posts: 5
Originally Posted by threeoh View Post
They told me point-blank I couldn't get a refund and that changed 8 minutes later when I quoted a DOT consumer rights site. That's pretty bad behavior imo. They are either misinformed on regulations covering their industry, or they are purposefully trying not to follow them. Either one is bad.
threeoh agree 100% that the Southwest approach is bad. There are multiple customer reports in the Southwest owned discussion forums that when Southwest cancels a flight they are refusing to refund the purchase, they are only making travel funds available. Again, this is not customer cancelled reservations, this is Southwest cancelled flights.

Part two of this is that they are also reportedly not refunding Early Bird fees on Southwest cancelled flights.

I'm surprised this hasn't been picked up in the press.
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Old Mar 27, 20, 9:16 am
  #59  
 
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Originally Posted by oreocookies View Post
I guess that's what was unclear to me, if this travel fund was created anew or not, since it technically piggybacked on an older travel fund. There was no chance I wasn't going to take that flight, so to now hold $275 hostage over a $3 credit in the middle of a pandemic would be utter BS.
That is NOT bull... it is how it has always worked.

But - with the extension to next year, you should b eokay.
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Old Mar 27, 20, 9:25 am
  #60  
 
Join Date: Nov 2007
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I have a flight in June that I want to cancel.

The language of the extended travel credit policy is a little bit ambiguous for this situation. On the one hand it could mean that any travel funds created before May 31 will have the extended day but it also could be referring to any flights before May 31. Anyone have clarity on this issue?
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