[Targeted] Free changes due to rescheduling; move up to + or - 14 days, twice!
Jun 10, 2021, 1:05 pm
#646
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
Anyone getting an email indicating they should be able to make a free change due to a schedule change, but then finding that you are actually being asked to pay more (either dollars or points), if you would be willing to share your confirmation info in a DM, I would be happy to investigate why you are seeing this.
Also, if you call in they should be able to make the changes for you without the upgrade - or if you already paid it, they should be able to correct and refund/redeposit the extra.
Even if you call to have it corrected, we would like to investigate why this is happening.
thanks,
SWAVictor
Also, if you call in they should be able to make the changes for you without the upgrade - or if you already paid it, they should be able to correct and refund/redeposit the extra.
Even if you call to have it corrected, we would like to investigate why this is happening.
thanks,
SWAVictor
Jun 10, 2021, 2:41 pm
#647
Join Date: Oct 2016
Posts: 3,703
Anyone getting an email indicating they should be able to make a free change due to a schedule change, but then finding that you are actually being asked to pay more (either dollars or points), if you would be willing to share your confirmation info in a DM, I would be happy to investigate why you are seeing this.
Also, if you call in they should be able to make the changes for you without the upgrade - or if you already paid it, they should be able to correct and refund/redeposit the extra.
Even if you call to have it corrected, we would like to investigate why this is happening.
thanks,
SWAVictor
Also, if you call in they should be able to make the changes for you without the upgrade - or if you already paid it, they should be able to correct and refund/redeposit the extra.
Even if you call to have it corrected, we would like to investigate why this is happening.
thanks,
SWAVictor
Jun 10, 2021, 4:28 pm
#649
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
Jun 10, 2021, 9:23 pm
#652
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
have you found any of those flights with free changes available?
Jun 10, 2021, 9:44 pm
#654
Join Date: Oct 2016
Posts: 3,703
I see. What's the official policy about changing a rescheduled flight, anyway? Are you really supposed to do it within 3 days, but they honor it on the phone at any time? Or do you only have 3 days to change online and after that you have to call?
Jun 11, 2021, 9:34 am
#656
Join Date: Jul 2013
Posts: 5,813
I usually wait until a few days before the flight to make sure of my plans. so I can still cancelif I need to. I've never had a problem, but always call.
Jun 12, 2021, 7:49 pm
#658
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 964
For those who are companion pass holders, does the red bar appear if you already have your companion added on the reservation?
I assume you’d still have to remove them from the flight then change your flight then add them back on. But I’m just wondering if you still get red bars if the companion is already added to the reservation?
I assume you’d still have to remove them from the flight then change your flight then add them back on. But I’m just wondering if you still get red bars if the companion is already added to the reservation?