[Targeted] Free changes due to rescheduling; move up to + or - 14 days, twice!
Mar 17, 2020, 12:40 pm
#1
Original Poster
Join Date: Aug 2014
Posts: 101
[Targeted] Free changes due to rescheduling; move up to + or - 14 days, twice!
I have a flight booked for mid-April, purchased mid-February, that I just went to look at potentially rebooking. Instead of offering credit (or cost, depending), Southwest is offering me a free change to any flight on any date between the same city pair (BOS/MHT/PVD to MCI) through the 14th of June.
Aside from the annoyance that it makes it harder to recapture credit (since prices have generally gone down!), I'm surprised I can't find a writeup of what's going on anywhere on southwest.com or what the waiver rules are. Anybody know more? (Am I having a spectacular reading comprehension failure?)
Aside from the annoyance that it makes it harder to recapture credit (since prices have generally gone down!), I'm surprised I can't find a writeup of what's going on anywhere on southwest.com or what the waiver rules are. Anybody know more? (Am I having a spectacular reading comprehension failure?)
Last edited by glitchy; Mar 17, 2020 at 12:46 pm Reason: more detail
Mar 17, 2020, 1:09 pm
#2
Join Date: Oct 2014
Location: LAS
Posts: 211
So on mobile, when I select the more expensive flight, it shows New Price being more than Original Trip total but says amount owed $0, but if I click continue, it does actually want to charge me the difference - do you go all the way through?
Mar 17, 2020, 1:45 pm
#3
Original Poster
Join Date: Aug 2014
Posts: 101
I am pretty sure I went through to the final confirmation page with it showing no money due, and it doesn't even show me any prices when choosing flights, it just says "Available". That said I didn't finalize because at this point I'm not looking to rebook (I've got plenty of credit right now!) and wouldn't mind an outright refund if the flights get axed.
Mar 17, 2020, 3:45 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Of course, if they just shut down...then who knows.
Mar 17, 2020, 6:27 pm
#6
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,617
My reservations up to and including April 30 show the red bar for free changes. The change message does not include the traditional 14-day limit.
Edited to add: It appears that the website is allowing a move up to 2 months later than originally booked.
Edit 2: The website did not object when I chose a travel date beyond my funds expiration date, although I have not completed such a change to fully test it.
Edited to add: It appears that the website is allowing a move up to 2 months later than originally booked.
Edit 2: The website did not object when I chose a travel date beyond my funds expiration date, although I have not completed such a change to fully test it.
Last edited by nsx; Mar 17, 2020 at 6:43 pm
Mar 18, 2020, 11:34 am
#8
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Just changed some mid April flights to later dates. It appears I can change flights up to 60 days into the future at no charge - shows as available similar to how you book MAX8 schedule type flight changes.
One of the changes I did actually gave me another 380 points back, even though it was pretty cheap to start with.
As said, check the price to book a flight with a change first.
One of the changes I did actually gave me another 380 points back, even though it was pretty cheap to start with.
As said, check the price to book a flight with a change first.
Mar 18, 2020, 10:15 pm
#10
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
Mar 19, 2020, 4:57 am
#12
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Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
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Posts: 11,072
Mar 19, 2020, 8:35 am
#14
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
This is NOT dead. I just went and was able to change a late May flight to late July. No upcharge.
check out this page - the 60 day rules is public > https://www.southwest.com/Coronaviru...CORONAVIRUS_TA
check out this page - the 60 day rules is public > https://www.southwest.com/Coronaviru...CORONAVIRUS_TA
Apr 17, 2020, 1:29 am
#15
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Location: Danville, CA, USA;
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Anybody think this will be extended? I have flights next weekend that I would like to bump to July, but that's beyond 60 days...
That's interesting because the web page still says this policy applies through April 30. Are you sure the new flights had higher fares when you made the change?
If this works I suppose I could bump my April flights to June, and the June flights to July...
This is NOT dead. I just went and was able to change a late May flight to late July. No upcharge.
check out this page - the 60 day rules is public > https://www.southwest.com/Coronaviru...CORONAVIRUS_TA
check out this page - the 60 day rules is public > https://www.southwest.com/Coronaviru...CORONAVIRUS_TA
If this works I suppose I could bump my April flights to June, and the June flights to July...
