ursine1

FB and Twitter are staffed by the same people (Customer Relations). They're overwhelmed right now, so replies are taking a bit longer, but the process is still much less annoying than 2+ hours on hold.

mke9499

I’ve had a number of itinerary revisions over the past couple of weeks, that I have not been able to modify online. A few of them were for connecting flights, where one leg was missing on the revised itineraries. On another booking that WN changed, a 4 hour trip with one connection turned into an 11+ hour trip with two connections. It’s almost as if they’re pulling flights out of a hat!

Call wait times have been long, recently. I have always said one of the better A-List benefits is bypassing the standard phone line. What was stated as a 70 minute hold turned into a two minute wait for assistance, thanks to A-List.

I have had very prompt responses this week on Twitter, sending DMs to @SouthwestAir. I included full name, DOB, confirmation number, and reason for contacting them. If it’s to change a reservation under the banner that WN changed, but which is unacceptable, also include the flight/date to which you want your booking changed.

All in all, I don’t think I had to wait more than 10 minutes, total, to receive a response and complete the transactions, thru Twitter. It also may have helped contacting them later at night, when the demand is not as great.

I have to give credit to the CSRs who staff Southwest’s social media. They sometimes have to put up with a lot of stuff from very disgruntled customers, including some who apparently don’t read everything over, before confirming a booking, and then are angry because they didn’t know that you couldn’t ....!

Southwest4ever

Dead again, time to wait for the next cycle

carlitos

Open again!
My 7/2 flights and all the way to 9/6 are available for complimentary changes of +/-30 days. Anyone else have sooner or farther dates?

Southwest4ever

Damn. I have 6/12-9/6 for me. Judging by the window I think it actually goes 6/6-9/6

pitflyer

I see the window open again and can confirm a late Jun to late Aug for me was changeable while mid September wasn't.

mykidissmarterthanyou

I was just able to change October flights.

nicnac16

I can change flights from 10/8 through 10/17

Southwest4ever

October just ended, back to 9/6 as the last date again. That was short lived

carlitos

I am still able to change October and also November. I have a trip 10/29 to 11/3 with the red bar.

divincenzo

My SEPT 8&9 dont have a red bar, SEPT 21 had a red bar and now its gone, SEPT 22-25 has a red bar.

Southwest4ever

Yeah I have no red bars between 9/7-10/11, the furthest I'm booked out

nsx

I have red everywhere from early June all the way to October. This is insane. I can't believe it will persist past dawn.

synergistic

I have the same, but I could only find one flight that would benefit. When I tried to do it, it said the function was in maintenance mode. It wouldn't let me book a new flight either, at least not with points.

spongenotbob

I’m guessing we’re about to see some very hefty schedule changes rolling out... again.

I also have red bars throughout, but really nothing to gain since even the cheapest fares have drifted much higher over the past few weeks. Standing by for the emails....