Winter Storm Jacob

Based on the forecasted weather conditions for the following cities, our scheduled service may be disrupted (flights may be delayed, diverted, and/or cancelled) on the following dates:

Thursday, January 16:

• Lubbock, TX (LBB)

Thursday, January 16, and Friday, January 17:

• Amarillo, TX (AMA)
• Wichita, KS (ICT)

Friday, January 17, through Sunday, January 19:

• Chicago (Midway), IL (MDW)
• Cleveland, OH (CLE)
• Des Moines, IA (DSM)
• Kansas City, MO (MCI)
• Milwaukee, WI (MKE)
• Minneapolis/St. Paul, MN (MSP)
• Omaha, NE (OMA)
• St. Louis, MO (STL)

Customers who are holding reservations for these cities on the dates noted above, and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device.

Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative.

Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.

If you are calling Southwest Airlines from one of our international cities, please reach us at:

Aruba: 011-297-588-2900

Bahamas: 1-855-202-3403 (English)

Bahamas: 1-855-202-3402 (Spanish)

Belize: 0-800-007-8684

Costa Rica: 0800-012-1916

Dominican Republic: 1-800-751-9039 (English)

Dominican Republic: 1-800-751-9038 (Spanish)

Grand Cayman: 1-844-670-7914 (English)

Grand Cayman: 1-844-670-7990 (Spanish)

Jamaica: 1-800-425-8130 (English)

Jamaica: 1-800-425-8089 (Spanish)

Mexico: 01-800-083-1179 (English)

Mexico: 01-800-083-1178 (Spanish)

Additionally, Customers holding reservations for a flight that is cancelled may request a refund for an unused ticket/travel itinerary.

For specific flight information, please check flight status information.