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Ticket purchased with gift card. How is the return handled?

Ticket purchased with gift card. How is the return handled?

Old Oct 12, 19, 11:23 am
  #1  
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Join Date: Mar 2003
Posts: 1,067
Ticket purchased with gift card. How is the return handled?

How does SW deal with a ticket return, if the ticket was paid in part with a gift card and the return is within 24 hours? Specifically, will SW issue a new gift card or reload the existing card or do something different altogether?

Here is the official policy. It simply state to call in this case but does not explain how the return will be handled.
A Southwest gift card redeemed for travel is not refundable. If travel is not taken, the funds will be held funds with an expiration date. If applied with any other accepted form(s) of payment, the earliest expiration date of all forms of payment applies. If you cancel your reservation within 24 hours of booking and all or part of the reservation was paid using a Southwest gift card, please visit our Refunds page for more information.
Same on the Refunds page
If you call or cancel online at Southwest.com within 24 hours of booking, Southwest will offer you the option of refunding the airfare back to the original form of payment, or retaining the credit to be used toward future travel. If you purchased all or part of the reservation using a Southwest gift card or a Southwest LUV Voucher and cancelled the reservation within 24 hours of booking, contact Customer Relations.
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Old Oct 12, 19, 11:55 am
  #2  
 
Join Date: Mar 2011
Posts: 5,537
Previously my understanding was that the return would only be handled as funds, calling would possibly generate a voucher. Recently though I've heard reports of people saying that they had a new gift card issued. So it appears there are some options available. Worth contacting Customer Relations.
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Old Oct 12, 19, 8:28 pm
  #3  
 
Join Date: Dec 2018
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Originally Posted by ursine1 View Post
Previously my understanding was that the return would only be handled as funds, calling would possibly generate a voucher. Recently though I've heard reports of people saying that they had a new gift card issued. So it appears there are some options available. Worth contacting Customer Relations.
Future use funds in the name the ticket was booked under. I didnt call or push the issue cause I had use for the funds.
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Old Oct 13, 19, 1:49 am
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Join Date: Mar 2011
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Originally Posted by Beachchaser View Post
Future use funds in the name the ticket was booked under. I didnt call or push the issue cause I had use for the funds.
Yes, that's the initial response. One would need to contact Customer Relations (not the "regular" number") and specifically request a "refund" in order to receive anything different.
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