WN FA photographs, insults passenger online
Oct 4, 2019, 10:17 am
#1
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WN FA photographs, insults passenger online
https://www.usatoday.com/story/trave...rt/3852213002/
This idiot employee, who clearly knows nothing of proper customer service or his place in the world or in the company hierarchy, should be fired on the spot. Case closed, the end.
Same deal if he insulted a Bernie Bro.
Who trains these jokers?
This idiot employee, who clearly knows nothing of proper customer service or his place in the world or in the company hierarchy, should be fired on the spot. Case closed, the end.
Same deal if he insulted a Bernie Bro.
Who trains these jokers?
Oct 4, 2019, 11:16 am
#2
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He did not say he failed to give "proper customer service", but instead posted what many would consider a tongue in cheek comment on the shirt -
quote: "...Someone did NOT get my most Positively Outrageous Service today on my flight".
And, even though he made that statement, one can not assume he even gave less than GREAT service.
Too bad too many people take this stuff so serious and want to fire people for just sharing comments with friends. Yes, identifying himself as a SW employee was a lack of judgement. And posting online was a lapse in judgement. If having lack of judgement was a reason for getting fired, there are some folks we may know that would have been fired a long time ago.
quote: "...Someone did NOT get my most Positively Outrageous Service today on my flight".
And, even though he made that statement, one can not assume he even gave less than GREAT service.
Too bad too many people take this stuff so serious and want to fire people for just sharing comments with friends. Yes, identifying himself as a SW employee was a lack of judgement. And posting online was a lapse in judgement. If having lack of judgement was a reason for getting fired, there are some folks we may know that would have been fired a long time ago.
Oct 4, 2019, 11:59 am
#3
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He did not say he failed to give "proper customer service", but instead posted what many would consider a tongue in cheek comment on the shirt -
quote: "...Someone did NOT get my most Positively Outrageous Service today on my flight".
And, even though he made that statement, one can not assume he even gave less than GREAT service.
Too bad too many people take this stuff so serious and want to fire people for just sharing comments with friends. Yes, identifying himself as a SW employee was a lack of judgement. And posting online was a lapse in judgement. If having lack of judgement was a reason for getting fired, there are some folks we may know that would have been fired a long time ago.
quote: "...Someone did NOT get my most Positively Outrageous Service today on my flight".
And, even though he made that statement, one can not assume he even gave less than GREAT service.
Too bad too many people take this stuff so serious and want to fire people for just sharing comments with friends. Yes, identifying himself as a SW employee was a lack of judgement. And posting online was a lapse in judgement. If having lack of judgement was a reason for getting fired, there are some folks we may know that would have been fired a long time ago.
You are wrong.
If I had an employee like this, he’d be gone instantly. You DO NOT EVER insult your customers, especially when you are some low-end nobody whose political opinion is completely worthless anyway.
Ever. Ever. You keep your trap shut and do your job.
Oct 4, 2019, 12:27 pm
#4
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It's too bad I can only "Like" @toomanybooks ' post but once.
Oct 4, 2019, 1:50 pm
#6
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He did not say he failed to give "proper customer service", but instead posted what many would consider a tongue in cheek comment on the shirt -
quote: "...Someone did NOT get my most Positively Outrageous Service today on my flight".
And, even though he made that statement, one can not assume he even gave less than GREAT service.
Too bad too many people take this stuff so serious and want to fire people for just sharing comments with friends. Yes, identifying himself as a SW employee was a lack of judgement. And posting online was a lapse in judgement. If having lack of judgement was a reason for getting fired, there are some folks we may know that would have been fired a long time ago.
quote: "...Someone did NOT get my most Positively Outrageous Service today on my flight".
And, even though he made that statement, one can not assume he even gave less than GREAT service.
Too bad too many people take this stuff so serious and want to fire people for just sharing comments with friends. Yes, identifying himself as a SW employee was a lack of judgement. And posting online was a lapse in judgement. If having lack of judgement was a reason for getting fired, there are some folks we may know that would have been fired a long time ago.
This is no different than an employee discriminating on a passenger wearing a "Trans Rights ARE HUMAN RIGHTS!" shirt or "Black Live MATTER!". The secondary responsibility of FA are to look after the passanger not to base service on political judgements.
Oct 4, 2019, 2:09 pm
#7
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 6,225
How can I put this nicely?
You are wrong.
If I had an employee like this, he’d be gone instantly. You DO NOT EVER insult your customers, especially when you are some low-end nobody whose political opinion is completely worthless anyway.
Ever. Ever. You keep your trap shut and do your job.
You are wrong.
If I had an employee like this, he’d be gone instantly. You DO NOT EVER insult your customers, especially when you are some low-end nobody whose political opinion is completely worthless anyway.
Ever. Ever. You keep your trap shut and do your job.
Oct 4, 2019, 2:11 pm
#8
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From what I can read - he did not DIRECTLY insult the customer or even say anything negative to the customer. Nor do we know if he did or did not treat the customer less than normal. We only know the comment he posted on his Facebook to friends. Comments that most people dealing with the public might joke about in private.
He posted a picture. 100% Wrong.
He added some smart ... comments. Wrong.
Meanwhile:
And, if any employee of mine ever called someone a "low-end nobody" - I guess I would have to fire him immediately.
He posted a picture. 100% Wrong.
He added some smart ... comments. Wrong.
Meanwhile:
And, if any employee of mine ever called someone a "low-end nobody" - I guess I would have to fire him immediately.
Oct 4, 2019, 2:15 pm
#9
Join Date: Apr 2018
Posts: 94
I think the larger transgression is posting a passengers picture. Comments or opinions aside, that is a big no no.
I guess inclusion and hospitality is a one way street for some.
Im sure it will be handled internally with Southwest and not publicized
I guess inclusion and hospitality is a one way street for some.
Im sure it will be handled internally with Southwest and not publicized
Oct 4, 2019, 2:18 pm
#10
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Last quote in the article: "You can’t just go out and lash out at people, just because that’s the way you feel, at your job. Even as a human being you shouldn’t do that. You should have a little bit of compassion.''
Oh, the irony.
But seriously, don't post stuff about your customers.
Oh, the irony.
But seriously, don't post stuff about your customers.
Oct 4, 2019, 3:57 pm
#12
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I did not see what was posted - just the shirt/outfit or the actual customer. Both are wrong - but doing the customer is a serious no-no.
Oct 4, 2019, 4:30 pm
#14
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IME people who wear political opinions on their chests, hats, wherever are generally looking to spark dialogue and invite reaction. Now everyone flying economy deserves the same (low) level of customer service regardless of what they wear. But they are clearly gunning for reaction +/- when they wear this stuff.
