Chase / RR points discrepancy

Old Oct 1, 19, 1:39 pm
  #1  
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Chase / RR points discrepancy

I've been making big monthly (ahem... alimony) purchases on my Chase card to get extra RR points, and realized today they're not adding up as quickly as I expected. After some digging, I found that even though the cards are advertised as 1 point per dollar, Chase actually awards 1 point per TWO dollars, effectively cutting the points in half. Here are some screenshots:

Here's the card offer showing 1 point per $1 across all cards (note that it's branded, but actually on the Chase website):



BUT... here's the "How we calculate points" explanation from inside the Chase site:



Input?
Keith Evans is offline  
Old Oct 1, 19, 1:59 pm
  #2  
 
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Not sure... I just pulled up a recent WN/Chase statement and it is doing things right.

What is your statement reflecting?
NoStressHere is offline  
Old Oct 1, 19, 2:04 pm
  #3  
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Originally Posted by NoStressHere View Post
Not sure... I just pulled up a recent WN/Chase statement and it is doing things right.

What is your statement reflecting?
Statement is reflecting exactly what the Chase website says (but NOT what the WN offer says)... $880 in alimony charged to the card = 440 RR points. The last time I used that card (back in April), I was still getting one point per dollar, so I have no idea what changed.
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Old Oct 1, 19, 2:34 pm
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Wows. Pretty sneaky is a un or low disclosed earnings rate change went through. I haven't used mine since March (for the annual fee) so I can't be of help.
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Old Oct 1, 19, 2:42 pm
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If nothing else, I learned something new today - paying Alimony with a CC. Go figure. LOL!
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Old Oct 1, 19, 2:45 pm
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Just checked mine on Chase, a Priority card, still says 1 Point per $1 for all other purchases.

Which type card do you have?
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Old Oct 1, 19, 2:57 pm
  #7  
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Hey Keith - i checked with our Credit Card team, and while we are not currently offering any cards with the $2 for 1 point rate, we have in the past.

I'm not sure which card you have, but if you believe that you have a card that should be earning at $1=1 point, and that it was earning at that rate in the past, please reach out directly to Chase so that they can investigate and resolve for you.
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Old Oct 1, 19, 2:59 pm
  #8  
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Originally Posted by NoStressHere View Post
If nothing else, I learned something new today - paying Alimony with a CC. Go figure. LOL!
Florida offers it as an option, and it's through the state so there's no disputing it. I just pay that card off each month and earn RR points (...or so I thought). I alternate and sometimes use my Hyatt card to pay, and that one's still one point per dollar. So weird.


Originally Posted by dmbolp
Which type card do you have?

I have the Plus.
Keith Evans is offline  
Old Oct 1, 19, 3:34 pm
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Originally Posted by Keith Evans View Post
Statement is reflecting exactly what the Chase website says (but NOT what the WN offer says)... $880 in alimony charged to the card = 440 RR points. The last time I used that card (back in April), I was still getting one point per dollar, so I have no idea what changed.
Has this happened on other charges to the card (2:1)? In more than one month?
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Old Oct 2, 19, 7:06 am
  #10  
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Originally Posted by NoStressHere View Post
Has this happened on other charges to the card (2:1)? In more than one month?
Yes... I paid off the card in April and stopped using it, then started again around August. All of the charges since August have been 2:1.

I called Chase yesterday and the call center girl told me that the 1:1 expires and becomes 2:1. To be honest, though, she didn't sound very sure of that and I don't have a lot of confidence that she had any idea what she was talking about.
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Old Oct 2, 19, 9:33 am
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Sounds like it is about time you cancelled that card and got a new one (with 60k point bonus to boot).
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Old Oct 5, 19, 9:49 pm
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Originally Posted by Keith Evans View Post
Yes... I paid off the card in April and stopped using it, then started again around August. All of the charges since August have been 2:1.

I called Chase yesterday and the call center girl told me that the 1:1 expires and becomes 2:1. To be honest, though, she didn't sound very sure of that and I don't have a lot of confidence that she had any idea what she was talking about.
Did you have any Returns over the last few months? If you have a return after your last closing date it wont clawback previous earnings but rather debit future earnings.
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