Can A-List Standby to Co-terminal?
Can A-List Standby to Co-terminal?
Jul 25, 2019, 8:59 am
#3
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
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Sorry - I have trouble reading sometimes.
Last edited by NoStressHere; Jul 25, 2019 at 11:45 am
Jul 25, 2019, 11:03 am
#4
Join Date: Mar 2011
Posts: 6,286
Jul 25, 2019, 1:42 pm
#5
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
Policy is No. Gate agents can do it if they choose to. If your booked flight is late >15 minutes they will almost certainly do it. Otherwise it's 50/50 in my experience.
Oh, and forget about checking a bag to a co-terminal city. Not gonna happen.
Oh, and forget about checking a bag to a co-terminal city. Not gonna happen.
Jul 25, 2019, 2:31 pm
#6
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
I had success till Feb 2018. Then got the following letter:
It seems important to clarify our policy. As is stated on our website, 'Free same-day standby will be provided for A-List and A-List Preferred Members traveling prior to the original scheduled departure, between the same city pairs, on the original date of travel, where a seat is available
. Your travel history reflects booking an itinerary and wanting to alter it to travel to a different destination. Such a practice is prohibited and is not an exception offered to any Customers.
The only time our “co-terminal” rules come into play are when irregular operations affect our service at a particular airport. In those situations, we may temporarily designate another airport as a “co-terminal” for the purposes of getting a Customer as close to their desired destination as possible. Under normal operations, though, the practice you’ve described is a violation of our Contract of Carriage and deprives Southwest Airlines of the revenue to which we are entitled. While we are glad to offer same day standby to our tier Members, travel should be completed between the same city pairs as originally booked. We sincerely regret if any of our Employees in the past have inconsistently enforced our Company policies in this area; accordingly, we have contacted our Station Leadership to ensure our Employees are correctly applying this special benefit to our valuable tier Members.
Once again, we appreciate having you as a Customer, and look forward to continuing to serve your travel needs in the future.
The only time our “co-terminal” rules come into play are when irregular operations affect our service at a particular airport. In those situations, we may temporarily designate another airport as a “co-terminal” for the purposes of getting a Customer as close to their desired destination as possible. Under normal operations, though, the practice you’ve described is a violation of our Contract of Carriage and deprives Southwest Airlines of the revenue to which we are entitled. While we are glad to offer same day standby to our tier Members, travel should be completed between the same city pairs as originally booked. We sincerely regret if any of our Employees in the past have inconsistently enforced our Company policies in this area; accordingly, we have contacted our Station Leadership to ensure our Employees are correctly applying this special benefit to our valuable tier Members.
Once again, we appreciate having you as a Customer, and look forward to continuing to serve your travel needs in the future.
Last edited by expert7700; Jul 25, 2019 at 4:45 pm
Jul 25, 2019, 2:35 pm
#7
Join Date: Dec 2006
Location: SNA
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Posts: 4,963
It didn't happen to me at all within the last couple months, no not at all, don't ask and neeeeeever did a gate checked bag.
No.
Way.
Don't even ask
No.
Way.
Don't even ask
Jul 25, 2019, 2:45 pm
#9
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
the practice you’ve described is a violation of our Contract of Carriage and deprives Southwest Airlines of the revenue to which we are entitled.
Looks like WN did a cut and paste from one of Parker's or Muñoz' nastygrams.
Jul 25, 2019, 3:07 pm
#10
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
Jul 25, 2019, 3:50 pm
#11
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,284
We sincerely regret if any of our Employees in the past have inconsistently enforced our Company policies in this area; accordingly, we have contacted our Station Leadership to ensure our Employees are correctly applying this special benefit to our valuable tier Members.
The first rule of Flight Club is you don't talk about Flight Club.