Can A-List Standby to Co-terminal?

Old Jul 24, 19, 8:42 pm
  #1  
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Question Can A-List Standby to Co-terminal?

Can I use A-List same-day standby benefit for an earlier flight to a co-terminal?
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Old Jul 24, 19, 10:38 pm
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Ha ha, silly boy! Of course not, don't even ask, no sirree Bob, nope nope nope.

*cough*PMme*cough*
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Old Jul 25, 19, 8:59 am
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And if you could... what happens when you trek over to the co-terminal and find out there are no seats available. Then you have to get back to the other terminal and find out you missed the original flight?


Sorry - I have trouble reading sometimes.

Last edited by NoStressHere; Jul 25, 19 at 11:45 am
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Old Jul 25, 19, 11:03 am
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Originally Posted by NoStressHere View Post
And if you could... what happens when you trek over to the co-terminal and find out there are no seats available. Then you have to get back to the other terminal and find out you missed the original flight?

*To* a co-terminal.
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Old Jul 25, 19, 1:42 pm
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nsx
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Policy is No. Gate agents can do it if they choose to. If your booked flight is late >15 minutes they will almost certainly do it. Otherwise it's 50/50 in my experience.

Oh, and forget about checking a bag to a co-terminal city. Not gonna happen.
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Old Jul 25, 19, 2:31 pm
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I had success till Feb 2018. Then got the following letter:

It seems important to clarify our policy. As is stated on our website, 'Free same-day standby will be provided for A-List and A-List Preferred Members traveling prior to the original scheduled departure, between the same city pairs, on the original date of travel, where a seat is available
. Your travel history reflects booking an itinerary and wanting to alter it to travel to a different destination. Such a practice is prohibited and is not an exception offered to any Customers.

The only time our “co-terminal” rules come into play are when irregular operations affect our service at a particular airport. In those situations, we may temporarily designate another airport as a “co-terminal” for the purposes of getting a Customer as close to their desired destination as possible. Under normal operations, though, the practice you’ve described is a violation of our Contract of Carriage and deprives Southwest Airlines of the revenue to which we are entitled. While we are glad to offer same day standby to our tier Members, travel should be completed between the same city pairs as originally booked. We sincerely regret if any of our Employees in the past have inconsistently enforced our Company policies in this area; accordingly, we have contacted our Station Leadership to ensure our Employees are correctly applying this special benefit to our valuable tier Members.


Once again, we appreciate having you as a Customer, and look forward to continuing to serve your travel needs in the future.


Last edited by expert7700; Jul 25, 19 at 4:45 pm
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Old Jul 25, 19, 2:35 pm
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It didn't happen to me at all within the last couple months, no not at all, don't ask and neeeeeever did a gate checked bag.

No.
Way.

Don't even ask
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Old Jul 25, 19, 2:44 pm
  #8  
nsx
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Originally Posted by kennycrudup View Post
Don't even ask
... and don't tell.
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Old Jul 25, 19, 2:45 pm
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Originally Posted by expert7700 View Post
I had success till Feb 2018. Then got the following in an explanation letter:
Quote:
the practice you’ve described is a violation of our Contract of Carriage and deprives Southwest Airlines of the revenue to which we are entitled.

Looks like WN did a cut and paste from one of Parker's or Muñoz' nastygrams.
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Old Jul 25, 19, 3:07 pm
  #10  
nsx
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Originally Posted by Tanic View Post
Looks like WN did a cut and paste from one of Parker's or Muñoz' nastygrams.
Must have been a new hire.
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Old Jul 25, 19, 3:50 pm
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We sincerely regret if any of our Employees in the past have inconsistently enforced our Company policies in this area; accordingly, we have contacted our Station Leadership to ensure our Employees are correctly applying this special benefit to our valuable tier Members.
It looks like expert7700 ruined it for the rest of us by complaining to Southwest that agents weren't bending the rules often enough.

The first rule of Flight Club is you don't talk about Flight Club.
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Old Jul 25, 19, 6:08 pm
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Originally Posted by darthbimmer View Post
The first rule of Flight Club is you don't talk about Flight Club.
... and his name was Robert Paulson ...
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Old Jul 26, 19, 12:14 pm
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Loose lips sink ships.
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