Southwest Airlines refused to help disabled Oregon passenger to restroom for hours...
May 23, 2019, 6:35 pm
#1
Original Poster
Join Date: Jun 2013
Posts: 76
Southwest Airlines refused to help disabled Oregon passenger to restroom for hours...
This sort of stuff makes me never want to fly Southwest Airlines again. What's wrong with these people, leaving a customer like this? If this is true, I hope these employees get fired.
https://www.oregonlive.com/crime/2019/05/southwest-airlines-attendants-refused-to-help-disabled-passenger-to-restroom-for-hours-during-flight-from-pdx-to-st-louis-suit-alleges.html
https://www.oregonlive.com/crime/2019/05/southwest-airlines-attendants-refused-to-help-disabled-passenger-to-restroom-for-hours-during-flight-from-pdx-to-st-louis-suit-alleges.html
May 23, 2019, 7:04 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What part about the "citing turbulence" did you miss?
It's unfortunate, but providing a passenger assist when the professional judgment is that it's unsafe means it's unsafe.
Feel free to dump WN and fly AA, DL, or UA. You won't find it handled any differently.
It's unfortunate, but providing a passenger assist when the professional judgment is that it's unsafe means it's unsafe.
Feel free to dump WN and fly AA, DL, or UA. You won't find it handled any differently.
May 23, 2019, 11:05 pm
#4
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
“The flight attendants’ conduct toward plaintiff was outrageous and done with an intent to cause plaintiff severe emotional distress.’’
Hope you enjoy flying Allegiant and Spirit.
May 24, 2019, 6:09 am
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
May 24, 2019, 6:42 am
#7
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
The most alarming part of this thread?
Anyone that immediately blames Southwest, even with the basic information provided.
People up in arms over events that happen and threats to never use company ____ every again are getting really old.
There may be more to the story. Heck, even what we have read makes a common person wonder what really happened here and why a lawsuit.
Anyone that immediately blames Southwest, even with the basic information provided.
People up in arms over events that happen and threats to never use company ____ every again are getting really old.
There may be more to the story. Heck, even what we have read makes a common person wonder what really happened here and why a lawsuit.
May 24, 2019, 8:49 am
#8
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,492
It sounds like the passenger really needed a caregiver to travel with her. Since she didn't have that, she was relying on a Southwest employee to go above and beyond for her. Apparently nobody did that, and the result was unfortunate, but no individual employee should be at fault here.
May 24, 2019, 12:35 pm
#10
Join Date: Oct 2014
Location: LAS
Posts: 211
This definitely seems more like a failing on Huntleigh staff - I don't know what their responsibility beyond getting the passenger to the gate is, but common sense says that a minimum they should have notified a WN employee when they left the person at the gate instead of telling them a WN employee would help them - it was clearly an unmanned gate at that time....
May 24, 2019, 6:47 pm
#14
Original Poster
Join Date: Jun 2013
Posts: 76
I'd certainly like to hear both sides, but Southwest obviously stepped up and failed. Doesn't look good at all.
May 24, 2019, 7:45 pm
#15
Join Date: May 2005
Posts: 4,866
You’ve never owned a business, have you?