Chase portal not showing SW flights?

Old May 14, 19, 9:29 am
  #1  
Original Poster
 
Join Date: May 2019
Posts: 11
Chase portal not showing SW flights?

Hi,

Trying to book our first SW flight from PHL to MCO and on the chase portal SW flight are not listed. Since they are partners I thought it would show up under the portal. I read somewhere that if I transfer points over to SW, when booking I wont earn the RR?
The flights are for travel days May 26th - May 31st, but the fares are really high, compared to frontier, not sure if SW at higher fare is worth it? Any reason why we should pick SW?
We are travelling with kids 5 and and infant so how does the boarding work on SW? should I buy a ticket for the infant child?
tin369 is offline  
Old May 14, 19, 9:36 am
  #2  
 
Join Date: Mar 2010
Location: CMH
Posts: 81
Originally Posted by tin369 View Post
Hi,

Trying to book our first SW flight from PHL to MCO and on the chase portal SW flight are not listed. Since they are partners I thought it would show up under the portal. I read somewhere that if I transfer points over to SW, when booking I wont earn the RR?
The flights are for travel days May 26th - May 31st, but the fares are really high, compared to frontier, not sure if SW at higher fare is worth it? Any reason why we should pick SW?
We are travelling with kids 5 and and infant so how does the boarding work on SW? should I buy a ticket for the infant child?
They removed SW flights sometime last year for direct booking with Chase UR points. You can transfer, but as you mention, you don't earn RR for award flights.
taseas is offline  
Old May 14, 19, 10:48 am
  #3  
 
Join Date: Dec 2004
Posts: 7,086
Edited: I thought you could call to ticket Southwest, but I guess even that's been removed. Thanks a lot Expedia.
rrgg is offline  
Old May 14, 19, 11:15 am
  #4  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 2,437
Originally Posted by tin369 View Post
Trying to book our first SW flight from PHL to MCO...The flights are for travel days May 26th - May 31st, but the fares are really high, compared to frontier, not sure if SW at higher fare is worth it? Any reason why we should pick SW?
For that city pair, F9 usually has much cheaper fares then WN. Just be aware of the add on fees such as baggage.
Tanic is offline  
Old May 14, 19, 11:27 am
  #5  
Original Poster
 
Join Date: May 2019
Posts: 11
Originally Posted by Tanic View Post
For that city pair, F9 usually has much cheaper fares then WN. Just be aware of the add on fees such as baggage.
F9 is that frontier? And WN is that southwest.
Adding two bags and seats for the family to sit together brings it close to southwest prices. Also frontier gets delayed.
tin369 is offline  
Old May 14, 19, 11:45 am
  #6  
Original Poster
 
Join Date: May 2019
Posts: 11
Originally Posted by rrgg View Post
Edited: I thought you could call to ticket Southwest, but I guess even that's been removed. Thanks a lot Expedia.
I was not aware that I could call chase and book SW tickets. I will try that and see if it still works.
tin369 is offline  
Old May 14, 19, 1:40 pm
  #7  
 
Join Date: Mar 2010
Location: CMH
Posts: 81
Originally Posted by tin369 View Post
I was not aware that I could call chase and book SW tickets. I will try that and see if it still works.
From what I understand, that's gone as well.
taseas is offline  
Old May 16, 19, 9:23 am
  #8  
Original Poster
 
Join Date: May 2019
Posts: 11
If I book tickets on SW, and later need to change dates or cancel, can I do without paying any fees? How easy or difficult is the process? can i use the app to make the changes?
Looking to book something in November, but don't see any fares published yet, does anyone know when they start taking reservations for November?
tin369 is offline  
Old May 16, 19, 10:42 am
  #9  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 9,649
Originally Posted by tin369 View Post
If I book tickets on SW, and later need to change dates or cancel, can I do without paying any fees? How easy or difficult is the process? can i use the app to make the changes?
Looking to book something in November, but don't see any fares published yet, does anyone know when they start taking reservations for November?
If you are booking direct with SW (not chase) - you can always change or cancel with Southwest. Easy to do on app or computer, or even call in.
No fees to make changes, but if rates have gone up, you do pay the difference. If they have gone down, you get it back. Most tickets do not REFUND the money, but give you a credit good for up to a year for future flights with Southwest.
NoStressHere is offline  
Old May 16, 19, 10:49 am
  #10  
 
Join Date: Jul 2001
Posts: 3,581
Southwest Travel Tools says the schedule will be extended on May 30. If you change flights or dates after booking, there's no change fee but you would need to pay any increase in fare. If you cancel, assuming a Wanna Get Away fare, the funds would be available to be used by the same passenger for travel within a year of booking, and you'd need to keep a record of the confirmation code (same if a changed booking means a lower fare). It's easily enough done on the website, not sure about the app. This is all based on a paid booking on the SWA site, since I don't think you can use Chase Ultimate Rewards for SWA booking, even by phone.
rove312 is offline  
Old May 16, 19, 12:22 pm
  #11  
Original Poster
 
Join Date: May 2019
Posts: 11
Originally Posted by NoStressHere View Post
If you are booking direct with SW (not chase) - you can always change or cancel with Southwest. Easy to do on app or computer, or even call in.
No fees to make changes, but if rates have gone up, you do pay the difference. If they have gone down, you get it back. Most tickets do not REFUND the money, but give you a credit good for up to a year for future flights with Southwest.
This will be booked directly with SW and upto a year from the date of cancellation correct? Since it's 4 tickets in the family, can the future travel be for someone else or does it have to be for the 4 original travelers?
tin369 is offline  
Old May 16, 19, 1:50 pm
  #12  
 
Join Date: Aug 2012
Location: LAS
Posts: 1,480
Originally Posted by tin369 View Post
This will be booked directly with SW and upto a year from the date of cancellation correct? Since it's 4 tickets in the family, can the future travel be for someone else or does it have to be for the 4 original travelers?
The ticketless travel funds are good for one year from the DATE OF FIRST BOOKING, not date of cancellation. And, they are tied to future travel for originally booked passenger, not someone else.

If the original booking was done with points and then cancelled, the points will go back into the Rapid Rewards account from which they were taken.
NoStressHere likes this.
NextTrip is offline  
Old May 19, 19, 4:24 pm
  #13  
 
Join Date: Sep 2005
Location: DCA/IAD
Posts: 830
According to this blog post you can call Chase once again to book Southwest:

https://thepointsguy.com/news/southw...ewards-points/
Rd3 likes this.
langleyoaker is offline  

Thread Tools
Search this Thread
Search Engine: