Flight zeroed out. Can I change now?
Apr 18, 2019, 4:02 am
#17
Join Date: Mar 2011
Posts: 6,286
Most likely (given the current situation) an indicator that the flight will ultimately be cancelled.
Apr 18, 2019, 4:07 am
#18
Join Date: Mar 2011
Posts: 6,286
Ok, all my flights for June, even if they are zero out or not (I have 10) are allowing me to make changes without paying difference between the fare I paid and the actual fare for the flight I want to change them to (June 6 to Junes 28). Now, for the 5 flights I already have purchased in July, one of them is zeroed out and the other 4 are not. For those, I do not have the message allowing me to change them 14 days before or after without paying the fare difference. That means WN has not gotten to July yet, with the 737MAX situation, and that means you will not be able to change it for free without incurring in the payment of fare difference. Maybe you will have to wait a couple more days or weeks for that to happen, if it even happens. Just my 0.02 Cents.
Apr 18, 2019, 6:38 am
#19
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Please share flight and folks might be able to provide some assistance.
Until then, we are all shooting in the dark.
Apr 18, 2019, 9:56 am
#21
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
Well, as always, what they do with humans does not compare to what the automated system does. I actually still can change all my reservations for June even to a co terminal (that works for me, as my local airport is mega expensive) meaning my employer might save a lot of money on this one. I usually book myself to the mega hub with really low prices due to competition. I changed only two of them that work better for me, but even after changing those, I still have the red letters that say I can still change it again 14 days before or after and the airports that apply as co terminals. But for July, NON of my reservations have that red wording allowing it.
Apr 18, 2019, 2:06 pm
#22
Join Date: Mar 2011
Posts: 6,286
My understanding is that the system zeros out the MAX flights, then humans take a look and decide what to keep and what not to, and who gets moved to which alternate flights. Then cancellations are made and notices are sent out. It's essentially a hybrid system, hence the time needed to finish processing July.
One question, when you make a change under the waiver doesn't the fare stay the same?
One question, when you make a change under the waiver doesn't the fare stay the same?
Apr 22, 2019, 12:33 pm
#23
Join Date: Sep 2012
Posts: 1,329
My understanding is that the system zeros out the MAX flights, then humans take a look and decide what to keep and what not to, and who gets moved to which alternate flights. Then cancellations are made and notices are sent out. It's essentially a hybrid system, hence the time needed to finish processing July.
If I choose to cancel for refund but this ticket was bought with a variety of old TTF’s, any chance of converting those back to cash?
Thanks FT!
Apr 22, 2019, 9:33 pm
#25
Original Poster
Join Date: May 2001
Location: topeka, ks usa
Posts: 392
OP here.
Original Flight on 7/15 cancelled today. I did not receive any notice. I was able to online rebook for 7/13 at no additional cost. Both PNRs were the same condition. New flights were 3x original cost.
Thanks to the responder who told me I could rebook online at no cost after the flight was cancelled. It was interesting I did not get any notice of the flight cancellation and rebook opportunity. I have been watching the flight for several days, a few times per day. It was still zeroed out at 8am today, noticed cancelled at 10pm.
N.B. The ticket number was reissued. Original ticket payed in points. Reissued ticket with new number shows $ payment at original price. Wanagetaway so no refund or redeposit if cancelled;
Original Flight on 7/15 cancelled today. I did not receive any notice. I was able to online rebook for 7/13 at no additional cost. Both PNRs were the same condition. New flights were 3x original cost.
Thanks to the responder who told me I could rebook online at no cost after the flight was cancelled. It was interesting I did not get any notice of the flight cancellation and rebook opportunity. I have been watching the flight for several days, a few times per day. It was still zeroed out at 8am today, noticed cancelled at 10pm.
N.B. The ticket number was reissued. Original ticket payed in points. Reissued ticket with new number shows $ payment at original price. Wanagetaway so no refund or redeposit if cancelled;
Last edited by mmthomas44; Apr 22, 2019 at 10:47 pm Reason: ticket reissue observations
Apr 23, 2019, 1:00 am
#26
Join Date: Mar 2011
Posts: 6,286
OP here.
Original Flight on 7/15 cancelled today. I did not receive any notice. I was able to online rebook for 7/13 at no additional cost. Both PNRs were the same condition. New flights were 3x original cost.
Thanks to the responder who told me I could rebook online at no cost after the flight was cancelled. It was interesting I did not get any notice of the flight cancellation and rebook opportunity. I have been watching the flight for several days, a few times per day. It was still zeroed out at 8am today, noticed cancelled at 10pm.
N.B. The ticket number was reissued. Original ticket payed in points. Reissued ticket with new number shows $ payment at original price. Wanagetaway so no refund or redeposit if cancelled;
Original Flight on 7/15 cancelled today. I did not receive any notice. I was able to online rebook for 7/13 at no additional cost. Both PNRs were the same condition. New flights were 3x original cost.
Thanks to the responder who told me I could rebook online at no cost after the flight was cancelled. It was interesting I did not get any notice of the flight cancellation and rebook opportunity. I have been watching the flight for several days, a few times per day. It was still zeroed out at 8am today, noticed cancelled at 10pm.
N.B. The ticket number was reissued. Original ticket payed in points. Reissued ticket with new number shows $ payment at original price. Wanagetaway so no refund or redeposit if cancelled;
Points rebookings should remain points bookings, even when protected by waiver. You might want to contact Southwest to double check you'll receive points back if you cancel.
