Schedule change?!
#1
formerly jackvogt
Original Poster
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
Schedule change?!
I'm flying Southwest in June. I booked the flights using points. We were scheduled to fly into IAD 6/13 and out on 6/16. I got an email this morning saying there was a schedule change, and after looking at it, realized my 8:40 am flight had been changed to a 5 pm flight. We are meeting family at a resort in West Virginia and this clearly messes everything up.
I called the number they gave me, and ended up changing the flight to go into DCA, arriving around 12pm. Now, the cost of my rental car is doubled, and my travel time to West Virginia is 1 hour longer (plus fighting with DC traffic.
Do I have any recourse to get compensation for the rental car? Should I just change my return flight to depart from DCA as well? Thanks!
I called the number they gave me, and ended up changing the flight to go into DCA, arriving around 12pm. Now, the cost of my rental car is doubled, and my travel time to West Virginia is 1 hour longer (plus fighting with DC traffic.
Do I have any recourse to get compensation for the rental car? Should I just change my return flight to depart from DCA as well? Thanks!
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
No, you do not.
You have the option of requesting that WN reroute you onto something more convenient or to cancel for a refund (which is not helpful as you could do that anyway).
Check your travel insurance carefully. It may provide some form of flat payment for travel disruption which could defray the car rental costs.
Also, check other car rental companies and pickup locations to determine whether there are better deals. Realize that having to take Metro/Uber to pickup a car adds even more time, but at least worth a check.
You have the option of requesting that WN reroute you onto something more convenient or to cancel for a refund (which is not helpful as you could do that anyway).
Check your travel insurance carefully. It may provide some form of flat payment for travel disruption which could defray the car rental costs.
Also, check other car rental companies and pickup locations to determine whether there are better deals. Realize that having to take Metro/Uber to pickup a car adds even more time, but at least worth a check.
#3
Join Date: Dec 2012
Location: Chicago, IL
Posts: 349
I'm flying Southwest in June. I booked the flights using points. We were scheduled to fly into IAD 6/13 and out on 6/16. I got an email this morning saying there was a schedule change, and after looking at it, realized my 8:40 am flight had been changed to a 5 pm flight. We are meeting family at a resort in West Virginia and this clearly messes everything up.
I called the number they gave me, and ended up changing the flight to go into DCA, arriving around 12pm. Now, the cost of my rental car is doubled, and my travel time to West Virginia is 1 hour longer (plus fighting with DC traffic.
Do I have any recourse to get compensation for the rental car? Should I just change my return flight to depart from DCA as well? Thanks!
I called the number they gave me, and ended up changing the flight to go into DCA, arriving around 12pm. Now, the cost of my rental car is doubled, and my travel time to West Virginia is 1 hour longer (plus fighting with DC traffic.
Do I have any recourse to get compensation for the rental car? Should I just change my return flight to depart from DCA as well? Thanks!
#5
formerly jackvogt
Original Poster
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
I just got off the phone with Southwest and we changed the entire reservation so we fly in and out of DCA. A little less convenient but no ridiculously expensive rental car. They were going to make me pay a fare different because I already made the first change when I called around 7:30 this morning but they ended up waiving the points difference (which was about 5,000). So all in all it ended up ok, although I'm amazed that Southwest only has 2 flights to IAD, one at 5 pm and 10:55 pm?! I asked if this had anything to do with the 737MAX8 groundings and they said they couldn't answer that question. Hmmm...
#6
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
# 1 Rule with flight changes.
Do your own research of flight options BEFORE calling the airline. Never assume the agent on the other end is looking at everything available. You pick out the best options for you, then you tell/ask them what flights you want when you call.
Do your own research of flight options BEFORE calling the airline. Never assume the agent on the other end is looking at everything available. You pick out the best options for you, then you tell/ask them what flights you want when you call.
#8
formerly jackvogt
Original Poster
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
Well my "research" was seeing that there were only 2 odd evening flights from ATL to IAD, looking at flights to Reagan and choosing one that I liked, calling the agent. I figured I'd deal with rental car logistics later. Well I did a quick search and saw that prices were much higher and realized my mistake. Obviously, if I couldn't change the flight I would have just eaten the cost of the rental car but I'm glad it worked out. I did have to do a good bit of pushing. It worked out well this time but there could have been a much less ideal outcome. I don't fly Southwest too often but they're not exactly on my happy list due to this. Oh well, hopefully the flights are smooth and they can redeem themselves.
#9
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,102
Southwest has to make it work with a lot less planes than they planned on when they released the schedule, so some flights are cancelled or are now at a very different time. I commend them for giving people lots of time to make changes, rather than having last-minute cancellations.
#10
Join Date: Oct 2010
Location: Allen, TX (DAL)
Programs: Southwest Hilton Diamond
Posts: 97
I just got off the phone with Southwest and we changed the entire reservation so we fly in and out of DCA. A little less convenient but no ridiculously expensive rental car. They were going to make me pay a fare different because I already made the first change when I called around 7:30 this morning but they ended up waiving the points difference (which was about 5,000). So all in all it ended up ok, although I'm amazed that Southwest only has 2 flights to IAD, one at 5 pm and 10:55 pm?! I asked if this had anything to do with the 737MAX8 groundings and they said they couldn't answer that question. Hmmm...
#11
Join Date: Oct 2010
Posts: 152
I just got off the phone with Southwest and we changed the entire reservation so we fly in and out of DCA. A little less convenient but no ridiculously expensive rental car. They were going to make me pay a fare different because I already made the first change when I called around 7:30 this morning but they ended up waiving the points difference (which was about 5,000). So all in all it ended up ok, although I'm amazed that Southwest only has 2 flights to IAD, one at 5 pm and 10:55 pm?! I asked if this had anything to do with the 737MAX8 groundings and they said they couldn't answer that question. Hmmm...
#12
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
No email,no call and no indication on the website or app
Last edited by ftnoob; Apr 25, 2019 at 12:00 am Reason: Fix markup
#13
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
For what it is a worth, got emails for our June trip two days ago and was afraid it was a major change. Turns out we are leaving at 5:50am instead of 6am. I would guess there is ton of small changes as they make adjustments across the system to make it work with less planes.
#14
Join Date: Apr 2018
Posts: 61
Not trying to defend WN - but maybe they opted to not send out change notices yet as they are still tweaking the system.
For what it is a worth, got emails for our June trip two days ago and was afraid it was a major change. Turns out we are leaving at 5:50am instead of 6am. I would guess there is ton of small changes as they make adjustments across the system to make it work with less planes.
For what it is a worth, got emails for our June trip two days ago and was afraid it was a major change. Turns out we are leaving at 5:50am instead of 6am. I would guess there is ton of small changes as they make adjustments across the system to make it work with less planes.