03/27 Flight 5700, HNL - OAK, 6 hour delay leading to cancellation - IRROPS procedure
#46
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,160
Captain may have put a 3pm deadline on getting an answer due to crew timing, and expected taxi/ATC time.
I assume this little mishap cost them nearly six figures. $25k in hotel bills, $5k in meals, $4k in transit. Figure $20k ferry an empty ETOPS plane and crew from OAK and $20k to limp the repaired aircraft back to the mainland.
Completly unacceptable to strand people one night in HNL then the second night in OAK. They should have paged those on the delayed Thursday makeup flight who would misconnect, pulled them off the flight, and booked them on other airlines.
Southwest doesn't interline but agents can buy tickets on other airlines with corporate credit cards when needed.
#47
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,163
I highly doubt it was the Captain's judgment call. Either the plane meets MEL (minimum equipment list) or it doesn't. ETOPS is obviously much less forgiving (oceanic radio and possibly satelllite phone comm equipment).
Captain may have put a 3pm deadline on getting an answer due to crew timing, and expected taxi/ATC time.
I assume this little mishap cost them nearly six figures. $25k in hotel bills, $5k in meals, $4k in transit. Figure $20k ferry an empty ETOPS plane and crew from OAK and $20k to limp the repaired aircraft back to the mainland.
Completly unacceptable to strand people one night in HNL then the second night in OAK. They should have paged those on the delayed Thursday makeup flight who would misconnect, pulled them off the flight, and booked them on other airlines.
Southwest doesn't interline but agents can buy tickets on other airlines with corporate credit cards when needed.
Captain may have put a 3pm deadline on getting an answer due to crew timing, and expected taxi/ATC time.
I assume this little mishap cost them nearly six figures. $25k in hotel bills, $5k in meals, $4k in transit. Figure $20k ferry an empty ETOPS plane and crew from OAK and $20k to limp the repaired aircraft back to the mainland.
Completly unacceptable to strand people one night in HNL then the second night in OAK. They should have paged those on the delayed Thursday makeup flight who would misconnect, pulled them off the flight, and booked them on other airlines.
Southwest doesn't interline but agents can buy tickets on other airlines with corporate credit cards when needed.
#48
Join Date: Sep 2014
Posts: 438
To the later and other comments, this is just the beginning of service. Unfortunate it happened, but all airlines do have days like this (didn't Alaska recently strand people for 24+ hours in Buffalo or something? Even in the CONUS). Once full blown service, interisland, etc. starts there will be more planes and crews in Hawaii. At least WN did send an extra plane over and bring everyone back the next morning.
#49
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,492
That was a diversion to Buffalo and AS sent out $1,000 vouchers. Hard to have a ground game landing at an airport you don't serve. You prove your corporate spine in a nasty situation.
#51
Join Date: Sep 2014
Posts: 438
It's irrelevant. Based on everyone's posts about having a plan, should they not have a plan for that situation too? They couldn't send another airplane sooner? I don't get why folks continue to frequent here if they are so anti WN. Every airline faces the same challenges and folks work their butts off 24/7 to keep planes and pax moving.
#52
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,492
It's irrelevant. Based on everyone's posts about having a plan, should they not have a plan for that situation too? They couldn't send another airplane sooner? I don't get why folks continue to frequent here if they are so anti WN. Every airline faces the same challenges and folks work their butts off 24/7 to keep planes and pax moving.
#53
Join Date: Sep 2014
Posts: 438
https://www.usatoday.com/story/trave...re/2526179002/
#54
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,492
The overall issue was 30 hours or more. WN got an extra plane there and flight operated in the same time frame. It happens. But haters will always hate. Oh well. Plus I'd rather be in a hotel in Waikiki vs. in the BUF and BOS airports for extended periods of time
https://www.usatoday.com/story/trave...re/2526179002/
https://www.usatoday.com/story/trave...re/2526179002/
Alaska's failure doesn't redeem Southwest. WN operates out of HNL. Some were stranded one night in HNL then the second night in OAK. "At least WN did send an extra plane over" is a hoot.
#55
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Going the other way, the lack of premium cabins, seat assignments and meals would make interlining a passenger onto WN a last option. Interlining only works when both sides of the equation need it in a pinch. This is one of those situations where it is WN which needs to interline and other carriers which likely don't need it as much. A lousy economic deal for UA/DL/AA/AS/HA.
WN chose its business model and it is one which isn't geared to the rigors of the long-haul market requiring eTOPS aircraft and crew specially-certified for eTOPS ops..
While the option of WN purchasing tickets on other carriers exists, the prospect of paying top rate (walk-up fares are generally at the high end) for 100+ people is not enticing and not likely to happen.
The real solution is that anyone who finds value in WN for this route should hedge either with a solid travel insurance policy which will pick up the cost of new air tickets after some reasonable time period or by "self-insuring" and pulling out one's own CC.
Last edited by Often1; Mar 31, 2019 at 1:57 pm
#56
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,296
Wow, wow! What is happening?!? Your flight was delayed. Due to mechanical problem. They always got a problem all the time. You could stuck in Hawaii. There's no way to put you on another airlines.
#57
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,490
In the most recent statistics, HA has
57
% market share at HNL would one could argue is domination. They're 53% at OGG, 57% at LIH, 49% at KOA...and 95% at ITO.
57
% market share at HNL would one could argue is domination. They're 53% at OGG, 57% at LIH, 49% at KOA...and 95% at ITO.
#58
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,490
from https://www.flyertalk.com/articles/s...november.html:
LOL
Talk about a shill...
Southwest basically just launched a Hawaiian takeover.
Talk about a shill...
#59
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Join Date: Oct 2016
Location: PDX
Programs: AS DL
Posts: 9,038
#60
Join Date: Oct 2015
Programs: SWA CP, UA MP, Hilton G, SPG G
Posts: 69
It's irrelevant. Based on everyone's posts about having a plan, should they not have a plan for that situation too? They couldn't send another airplane sooner? I don't get why folks continue to frequent here if they are so anti WN. Every airline faces the same challenges and folks work their butts off 24/7 to keep planes and pax moving.
every airline doesn’t have the same issues because they have interline agreements at non hubs that prevent the type of meltdowns that SWA seems to have once per quarter. SWA does some things really well and they suck at other things. You can only improve if you recognize there’s a problem.