03/27 Flight 5700, HNL - OAK, 6 hour delay leading to cancellation - IRROPS procedure
Mar 27, 2019, 6:40 pm
#1
Original Poster
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03/27 Flight 5700, HNL - OAK, 6 hour delay leading to cancellation - IRROPS procedure
5700 returned to gate with MX issues. Reboarded approximately 1230. It’s now 1435 and it is still on the ground.
6569 boarded approximately 1425 and has not finished boarding. WiFi will probably be inoperative on the flight.
With scheduled arrival times of 2235 for both flights, no one is making connections unless WN holds flights in OAK.
I am amongst 35 other pax + 2 FAs connecting to LAS tonight on this flight plus whoever is on the other flight. I am hopeful that I make it home tonight, but not confident. Whatever issues occurred, gate announcements were sparse and not very informative. WN will need to do a full debrief on today’s snafus if they’re going to be successful flying to Hawaii.
6569 boarded approximately 1425 and has not finished boarding. WiFi will probably be inoperative on the flight.
With scheduled arrival times of 2235 for both flights, no one is making connections unless WN holds flights in OAK.
I am amongst 35 other pax + 2 FAs connecting to LAS tonight on this flight plus whoever is on the other flight. I am hopeful that I make it home tonight, but not confident. Whatever issues occurred, gate announcements were sparse and not very informative. WN will need to do a full debrief on today’s snafus if they’re going to be successful flying to Hawaii.
Mar 27, 2019, 7:15 pm
#2
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6569 is off the gate. 5700 has not pushed. Our WiFi is inoperative so this will be a long flight.
Mar 27, 2019, 8:09 pm
#3
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I'm on the earlier 5700 flight. After 6 hours due to MX, it was cancelled. There is bare bones IRROPs and was advised by a gate agent that boarded to call SW for accommodation and rebooking. If we were to fly on another airline, we would need to call SW as soon as possible.
Mar 27, 2019, 8:13 pm
#4
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03/27 Flight 5700, HNL - OAK, 6 hour delay leading to cancellation - IRROPS procedure
First time flying on WN. Unsure of the procedures here for a cancelled flight.
Flight to depart at 9:10 AM, delayed to past 3pm and cancelled. Sat on tarmac entire time.
Instructions were to call WN for accommodation and rebooking. At gate, only one gate agent present to accommodate 200+ passengers on cancelled flight. No instruction on any food, travel, or overnight travel accommodation. Since no flights in evening, we are now due to depart the following day on 1:15 pm.
What rights or accommodations does WN usually supply for a non-weather related cancellation? By calling the number, would accommodation for the overnight be given? There is bare bones staff present at HNL as all flights have departed. No ticketing/full service staff available as there are no other flights for the day.
Is it possible to just head to a hotel, book for the night, and then talk to WN staff the next day to bill them for the expenses? What is usually the range of reimbursement they accept?
Flight to depart at 9:10 AM, delayed to past 3pm and cancelled. Sat on tarmac entire time.
Instructions were to call WN for accommodation and rebooking. At gate, only one gate agent present to accommodate 200+ passengers on cancelled flight. No instruction on any food, travel, or overnight travel accommodation. Since no flights in evening, we are now due to depart the following day on 1:15 pm.
What rights or accommodations does WN usually supply for a non-weather related cancellation? By calling the number, would accommodation for the overnight be given? There is bare bones staff present at HNL as all flights have departed. No ticketing/full service staff available as there are no other flights for the day.
Is it possible to just head to a hotel, book for the night, and then talk to WN staff the next day to bill them for the expenses? What is usually the range of reimbursement they accept?
Mar 28, 2019, 12:27 am
#7
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Join Date: Oct 2005
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LAX, SLC, and LAS were held. ONT pax offered reroute to LAX and shuttle to ONT. SEA & DEN & GEG connecting passengers had hotel vouchers waiting for them on arrival.
Flying sans WiFi and hugely delayed was stressful but not nearly as bad as what folks on the earlier flight encountered.
Flying sans WiFi and hugely delayed was stressful but not nearly as bad as what folks on the earlier flight encountered.
Mar 28, 2019, 2:14 am
#8
Join Date: Mar 2011
Posts: 6,286
First time flying on WN. Unsure of the procedures here for a cancelled flight.
Flight to depart at 9:10 AM, delayed to past 3pm and cancelled. Sat on tarmac entire time.
Instructions were to call WN for accommodation and rebooking. At gate, only one gate agent present to accommodate 200+ passengers on cancelled flight. No instruction on any food, travel, or overnight travel accommodation. Since no flights in evening, we are now due to depart the following day on 1:15 pm.
What rights or accommodations does WN usually supply for a non-weather related cancellation? By calling the number, would accommodation for the overnight be given? There is bare bones staff present at HNL as all flights have departed. No ticketing/full service staff available as there are no other flights for the day.
Is it possible to just head to a hotel, book for the night, and then talk to WN staff the next day to bill them for the expenses? What is usually the range of reimbursement they accept?
Flight to depart at 9:10 AM, delayed to past 3pm and cancelled. Sat on tarmac entire time.
Instructions were to call WN for accommodation and rebooking. At gate, only one gate agent present to accommodate 200+ passengers on cancelled flight. No instruction on any food, travel, or overnight travel accommodation. Since no flights in evening, we are now due to depart the following day on 1:15 pm.
What rights or accommodations does WN usually supply for a non-weather related cancellation? By calling the number, would accommodation for the overnight be given? There is bare bones staff present at HNL as all flights have departed. No ticketing/full service staff available as there are no other flights for the day.
Is it possible to just head to a hotel, book for the night, and then talk to WN staff the next day to bill them for the expenses? What is usually the range of reimbursement they accept?
Unfortunately, you're in for some more disappointment.
Southwest will sometimes accommodate with a hotel or food voucher, or a discount hotel voucher, but you'd need to have gotten that from an agent at the airport. (Also, sometimes those vouchers turn out to be worthless when they're not accepted by the hotel and/or it has no rooms available.)
Otherwise, Southwest (except in very special circumstances*) doesn't reimburse for alternate travel expenses, hotels or food. At best you may receive vouchers towards future travel.
They also, as you likely already know, have no interline agreements with any other carriers.
*The last special circumstance that I know of was the huge IT meltdown a few years ago. They are not doing anything outside of normal policy right now for those displaced due to the MAX aircraft grounding, and that situation is causing a great deal of customer disappointment. I suppose there's a small chance that they might do something special in your situation since it's relatively limited, and in order to avoid negative publicity regarding the recently-launched service to Hawaii. you will need to reach out to Customer Relations after the completion of your trip.
Good luck. Please come back and let us know how it works out.
Mar 28, 2019, 7:08 am
#10
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Mar 28, 2019, 8:07 am
#11
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Mar 28, 2019, 10:48 am
#12
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I'm on the earlier 5700 flight. After 6 hours due to MX, it was cancelled. There is bare bones IRROPs and was advised by a gate agent that boarded to call SW for accommodation and rebooking. If we were to fly on another airline, we would need to call SW as soon as possible.
Passengers on 6569 received this letter and a separate $100 voucher right when we landed in OAK:
Mar 28, 2019, 10:57 am
#13
Join Date: May 2017
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Mar 28, 2019, 12:13 pm
#14
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This is going to be a serious problem for WN. Lack of backup aircraft and crew, no interline agreements with other carriers and lack of effective IRROPS handling mean that people need to hedge WN tickets to the Islands with platinum-plated travel interruption coverage. Not much different than people who book long-haul on DY are finding in IRROPS. The cheaper ticket is not necessarily the less expensive trip.
Mar 28, 2019, 1:12 pm
#15
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This is going to be a serious problem for WN. Lack of backup aircraft and crew, no interline agreements with other carriers and lack of effective IRROPS handling mean that people need to hedge WN tickets to the Islands with platinum-plated travel interruption coverage. Not much different than people who book long-haul on DY are finding in IRROPS. The cheaper ticket is not necessarily the less expensive trip.