MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31
Mar 11, 2019, 6:43 pm
#1
Original Poster
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards, HawaiianMiles
Posts: 136
MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31
I have a reservation this Friday to PHL > ATL> HOU and Sunday HOU > DAL > PHL. When I checked my reservation in the SWA app, there is a red banner that says "Important: You can change your flight". When I click on it, I get a message all in red that says " You may change your travel date/time at no additional cost. "Circumstances beyond our control (weather, etc.) are creating disruptions to our schedule and a flight(s) on which you are currently booked may adversely me affected." When I look at my reservation on the Southwest web site, it does not show the banner or anything about changing my flight. My flights are still showing on-time both in the app and web site. I have never had this happen before with Southwest. Why are they offering me the option to change my flight?
Mar 11, 2019, 10:05 pm
#4
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
Some notice on my flight on 3/17 BDL-BWI-LIR.
Showing the aircraft to be 700 and 800 series, not MAX>
I will call Southwest tomorrow and inquire.
Showing the aircraft to be 700 and 800 series, not MAX>
I will call Southwest tomorrow and inquire.
Last edited by ymx; Mar 11, 2019 at 10:26 pm
Mar 11, 2019, 10:11 pm
#5
Join Date: Dec 2016
Programs: WN A-List
Posts: 26
Another data point: I also have the option to change both legs of my 3/15-17 R/T from LAX to ATL.
Perhaps this indicates the MAX may be pulled from service? It’s certianly not weather in LA, and it always rains in Atlanta...
Perhaps this indicates the MAX may be pulled from service? It’s certianly not weather in LA, and it always rains in Atlanta...
Mar 11, 2019, 11:29 pm
#8
Join Date: Nov 2014
Location: San Francisco, CA
Programs: SPG Gold, Hyatt Plat, Fairmont Premier
Posts: 173
I received this notice for my upcoming OAK-BWI flight on 3/18. That route is supposed to be operated by 737-800, but I see that the MAX 8 is frequently swapped in for that route. I guess it’s a good sign that Southwest Is showing flexibility....but I’m not risking it as long as there are unresolved questions on the MAX 8.
Mar 12, 2019, 6:18 am
#10
Original Poster
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards, HawaiianMiles
Posts: 136
I called and they really didn't know why but said it could be possibly weather related. I asked about the Max aircraft and was told that was absolutely not the issue. Don't see weather being a problem either. Hmm.
Mar 12, 2019, 6:32 am
#11
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
I called and was told all passengers with flights in this window are being offered accommodation -- no matter what their aircraft — as a way to provide choice to people due to the MAX controversy.
Mar 12, 2019, 7:13 am
#13
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
Yes, the MAX is a different model than the 737-700 and 737-800. There are actually three variants of the MAX — the 737 MAX 7, 737 MAX 8, and 737 MAX 9. From what I understand Southwest only has the MAX 8.